Account Resolution Coordinator

Omaha Housing Authority•Omaha, NE

5d•$41,108 - $57,400•Onsite

About The Position

Join our Team at the Omaha Housing Authority! Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? The Omaha Housing Authority (OHA) is looking for a dynamic finance professional to assist our residents and help us fulfill our mission of providing safe and affordable housing. Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Requirements

High School graduate, Associate’s Degree in a related field is preferred.
Three years experience in consumer collections or customer service is strongly preferred.
Strong communication skills with the ability to handle sensitive conversations professionally and privately.
Negotiation and problem-solving logic to reach workable payment solutions.
Knowledge of FDCPA regulations and ethical collection practices.
High degree of organization skills, time management, and prioritization skills.
Ability to read and interpret HUD government documents and program descriptions for Housing Choice Vouchers, Public Housing, Affordable Housing, Tax Credit Financing programs, and OHA procedures and policies.
Ability to communicate in a positive, professional, and effective manner while adhering to the OHA Policies and Procedures.
May require working in a standing or seated position for continuous periods of time.
Ability to accomplish the duties described through use of appropriate computer and general office equipment.

Responsibilities

Serve as the primary point of contact for tenants and landlords to resolve outstanding account balances.
Initiate communication to recover debts.
Negotiate repayment agreements.
Ensure compliance with all applicable laws and regulations.
Contact tenants & landlords by phone, email, or mail to collect overdue payments.
Recoup overpayments to landlords.
Negotiate repayment plans that are realistic and compliant with company policies.
Educate tenants on payment options and account status.
Document all interactions accurately in the company’s system daily.
Follow up consistently to ensure timely resolution of delinquent accounts and repayment agreements.
Escalate accounts to supervisors or legal teams when necessary.
Comply with FDCPA (Fair Debt Collection Practices Act) and other consumer protection laws.
Work closely with Senior Leadership to streamline & improve the accounts receivable process and eliminate overpayments to landlords.
Identify & implement accounts receivable and collections process KPIs, benchmarks & standard procedures.
Propose, implement, document, and maintain payment & accounts receivable related internal controls.
Works interactively and proactively with all OHA departments, property management, HUD, and other outside agencies.
May assist with special projects.
May be required to work weekend and evening hours.
May maintain a set of books for related organizations.
May provide training for OHA staff as directed.
Other duties as assigned.

Benefits

17 paid holidays, including your birthday, a floating holiday, and a self-care day
12 days of vacation and 12 days of sick leave per year
Medical, dental, and vision benefits start the 1st of the month following date of hire
Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
401(a) retirement plan with a 5.5% match and 457 compensation plan

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume