Account Resolution Agent- Remote
About The Position
DirectMeds is seeking a motivated and detail-oriented Account Resolution Agent to support our growing telesales operations. In this role, you will be responsible for contacting past due accounts and assisting them in bringing their accounts to current status. This position requires strong communication skills, empathy, charm, strong inner drive, the ability to multitask, and comfort working across multiple systems simultaneously. At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Requirements
- Ability to work 40 hours per week (full-time)
- Strong multitasking skills and attention to detail
- Comfortable navigating multiple systems (CRM, dialer, patient portals)
- Basic technical proficiency (uploading documents, managing systems)
- Strong verbal and written communication skills in English
- Ability to meet performance and productivity targets
- Reliable computer (desktop or laptop)
- Stable high-speed internet connection
- USB or Bluetooth headset with microphone suitable for call handling
Nice To Haves
- Prior experience in telesales, customer support, collections, billing and account receivables, account resolution, or call center environments
- Experience using CRM systems and dialers (Five9, Zoho, etc.)
- Bilingual is a plus (Spanish preferred)
Responsibilities
- Proactively call and message pass due accounts to resolve and bring them to current status
- Resell the brand and customer experience, and positive feeling.
- Handle administrative work to redo payment flows
- Accurately log all interactions in CRM and internal systems
- Navigate dialer systems (e.g., Five9) to manage outbound communication
- Maintain daily and weekly account resolution completion quotas
- Ensure all required documentation and notes are completed for each account resolved
- Collaborate with team leads and internal teams as needed
Benefits
- Competitive compensation: $20/hour base pay + Performance-based commission
- Benefits Package (Health, Dental, Vision)
- Fully Remote Position
- Paid time off and company holidays
- Opportunities for career growth within a rapidly scaling company
- Exposure to cutting-edge therapies in wellness and longevity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
