Account Representative

ComEd • Oak Brook, IL

14h • Onsite

About The Position

Exelon is leading the energy transformation and is seeking problem solvers, innovators, community builders and change makers to deliver solutions that make diverse cities and communities stronger, healthier and more resilient. Exelon is a Fortune 200 company with 20,000 colleagues serving over 10.7 million customers across six energy companies. The company is committed to creating an environment where every person can thrive, focusing on purposeful careers, growth opportunities, community impact, and support to thrive. Exelon values diverse voices, fresh perspectives, and bold thinking, and offers competitive compensation, incentives, excellent benefits, and the opportunity to build a rewarding career.

Requirements

• Minimum Bachelor's degree with 2-5 years' experience, or in lieu of a degree, must have minimum of 6-9 years of diverse business experience, either internally or externally.
• Emphasis should be in customer service and sales.
• Excellent written and oral communication skills, technical and financial aptitude, proficient computer skills, strong relationship building, sales and negotiation experience, and customer service orientation.
• Works with regular guidance.
• Job requires a valid driver's license and use of personal vehicle.
• Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.

Nice To Haves

• Bachelor's Degree is strongly preferred, in the business or engineering field.

Responsibilities

• Establish, develop and maintain professional relationships with the key managers and decision makers of assigned customer accounts.
• Leverage internal and external relationships in the development of business plans to meet customer needs regarding service delivery, billing and credit issues.
• Perform account management tasks, including creation of Business Plans, development of critical facility information, monitoring billing/credit issues, securing load response commitments, processing new business requests, responding to reliability issues, providing outage management information, and maintaining accounts in Customer Relationship Management database.
• Be available for after-hour duty responsibilities.
• Provide open communication with customers concerning rate changes, Customer Choice, Energy Efficiency Programs and emergency response to drive and improve customer satisfaction.
• Act as a single point of contact to Large Commercial and Industrial customers to improve customer satisfaction.
• Coordinate the work of multiple departments to affect the installation of new or expansion of existing electric service.
• Present and execute all appropriate service contracts and associated paperwork.
• Coordinate restoration and analysis of interrupted service, including providing 24/7 on-call accessibility.
• Establish and develop strong professional relationships with decision makers and key managers of assigned accounts to implement customer load management strategies that benefit the company by providing curtailment during peak load periods.
• Create Key Account Business Plans and develop critical customer facility information to maintain a record of customer information and business overview.
• Gather relevant information regarding service issues, equipment overview, on-site generation, etc.
• Effectively manage outstanding customer debt with the timely resolution of billing and credit issues.
• Proactively establish customer payment procedures that minimize exposure to bad debt and maximize the company's margin.
• Communicate company policies and procedures to the customer regarding rates and riders, including changes and additions that could impact the customer's energy management and purchasing.
• Input and maintain all specific and pertinent customer information utilizing Customer Relationship Management database for use in gathering intelligence on customer operations.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $74,400.00/Yr. – $102,300.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees