Account Representative, Nevada Athletics

Nevada System of Higher Education • Reno, NV

4d • Onsite

About The Position

The University of Nevada Athletics department is recruiting for an Account Representative. The Intercollegiate Athletics (ICA) ticketing sales staff is responsible for building and strengthening customer relations, customer acquisition, and maximizing ticket sales and donations. Positions establish, maintain and enrich customer relations through managing daily inbound calls, email communication, online chat communication, and in-person meetings. Positions contribute to outbound sales effort as needed to maximize revenue, execute sales strategies and cultivate relationships. All ticketing sales staff are responsible for specific donor and season ticketholder accounts as it relates to customer service and sales.

Requirements

• High School Graduation and four years of related work experience; OR Associate’s Degree and three years of related work experience; OR Bachelor’s Degree and two years of related work experience; OR Master’s Degree and one year of related work experience
• Related Experience: athletics administration, ticketing, sales, marketing, and/or customer service.

Responsibilities

• Sell a full menu of ticket inventory including securing season ticket sales and renewals from existing season ticket holders.
• Initiate conversations with season ticket holders to encourage upgrades to existing packages or making new/additional donations to the annual fund
• Serve as personal customer service representative for assigned season ticket holders
• Answer donor questions regarding how to make a gift, current giving history, and engagement opportunities, etc.
• Educate current and potential donors on priority point processes.

Benefits

• Health insurance options including dental and vision
• Generous annual, sick leave, long term disability and life insurance
• Remarkable Retirement: Your 19.25% contribution is generously matched by the University. With the faculty retirement plan, you are 100% vested your first day.
• E. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options.
• Many local businesses offer discounts to WolfCard holders
• Mountain EAP supports employees (and eligible dependents) through life's difficult moments.
• No state income tax!
• Grants-in-Aid for Faculty Employees: The University is proud to provide a reduced-rate tuition benefit to faculty and qualified dependents.
• Faculty Dual Career Assistance Program: The University of Nevada, Reno recognizes the importance of addressing dual-career couples’ professional needs. We offer a dual career assistance program to newly hired faculty spouses/partners that provides resources and assists them to identify career opportunities in Northern Nevada.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED