Account Representative

Broadcast Music, Inc. • Nashville, TN

10h • Onsite

About The Position

BMI is looking for an Account Representative to join our Licensing Customer Relations team. In this role, you’ll serve as a primary point of contact for our licensees—helping them understand their licenses, answering questions, and ensuring an exceptional customer experience that supports revenue growth and long‑term relationships. This is a great opportunity for someone who enjoys customer engagement, problem‑solving, and relationship management in a fast‑paced, service‑oriented environment.

Requirements

• Bachelor’s degree or equivalent work experience
• 1+ year of experience in customer service, sales, and/or collections
• Strong written and verbal communication skills with a customer‑focused mindset
• Ability to build rapport, handle objections, and navigate difficult conversations professionally
• Organized, detail‑oriented, and results‑driven with the ability to manage multiple priorities
• Self‑motivated and comfortable working independently in a fast‑paced environment
• Analytical and solution‑focused, with the ability to interpret customer needs and recommend next steps
• Collaborative team player who works well across functions
• Experience with CRM platforms (e.g., Salesforce) and proficiency with Microsoft Office

Nice To Haves

• Contact center or high‑volume customer interaction experience preferred

Responsibilities

• Serve as a trusted partner to a portfolio of licensees, delivering high‑quality service and support
• Manage a caseload of customers while assisting with overflow and general inquiries via phone, email, chat, and text
• Educate customers on licensing requirements and update license terms as needed
• Identify opportunities to add or expand licensing for customers with multiple or growing locations
• Conduct outbound calls to existing and prospective customers (outbound activity may range from 10%–100% of your shift)
• Use CRM tools, call center applications, and customer portals to track interactions and resolve issues efficiently
• Collaborate with internal partners across Sales, Accounting, Collections, Verification, and Distribution to meet customer needs
• Support verification, research, and administrative tasks, including reporting and processing license fee schedules
• Contribute to projects and special initiatives as needed
• Support BMI’s core values and actively contribute to a culture of diversity, equity, and inclusion

Benefits

• Opportunities to grow your skills in customer relations, licensing, and cross‑functional collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees