Account Representative

Cemstone•Spirit Lake, IA

1d•$60,000 - $80,000•Onsite

About The Position

The Account Representative will be responsible for retaining the existing customer base and market share while also seeking additional opportunities for expanding the customer base. This role involves maintaining consistent prospecting activity, gaining market share within existing customers by selling the complete line of Cemstone’s products and services, and bidding on residential and light commercial work within an assigned geographic territory. The position requires efficient performance of administrative functions to ensure customer satisfaction and retention, while meeting Cemstone’s financial and administrative requirements. The Account Representative will also respond to customer complaints in a timely fashion, promote Cemstone products and services through presentations and seminars, and may be called upon to collect Accounts Receivable. Additionally, the role involves setting up and performing tests on materials, parts, or products to measure performance and characteristics, recording test data, and applying statistical quality control procedures. Demonstrating leadership in effectively communicating and establishing positive working relationships with key customer and Cemstone personnel is crucial.

Requirements

Must be goal oriented, self-motivated and organized.
Have extensive knowledge of the concrete industry and related materials.
Ability to communicate effectively with colleagues, customers, specifiers, owners and suppliers.
Ability to address concrete problems both in the plastic and hardened state.
Will be required to perform field testing as needed on plastic concrete (i.e., slump, air, cast cylinders etc.)
Proficiently use a computer and programs such as Microsoft Word, Excel, PowerPoint, Outlook as well as Command Concrete
Must cold call or make direct contact in pursuit of new customers.
Adherence to the guiding principles and provisions of the current Cemstone Employee Handbook at all times.

Nice To Haves

3 years of sales experience preferred.

Responsibilities

Retain existing customer base and market share while also seeking additional opportunities for expanding existing customer base i.e. new customers
Maintain consistent prospecting activity to ensure optimum sales activity.
Gain market share within existing customers thru the sale of the complete line of Cemstone’s products and services including but not limited to; concrete, placing services, contractor supply, aggregates, bagged products and masonry products.
Bid all residential and light commercial work in assigned geographic territory.
Efficiently perform administrative functions of job to ensure customer satisfaction and retention while meeting Cemstone financial and administrative requirements.
Respond to all customer complaints in a timely fashion, reaching conclusion.
Promote Cemstone products and services to targeted audiences (owners, engineers and specifiers) via presentations, seminars, demonstrations and participation in industry-related organizations and trade shows.
May be called on to collect Accounts Receivable owed to Company.
Sets up and performs test on materials, parts or products to measure performance, life of material characteristics. Records test data, applying statistical quality control procedures.
Demonstrate leadership in effectively communicating and establish positive working relationships with key Customer and Cemstone Departmental Personnel.