Account Representative

Delmarva Power • Carneys Point Township, NJ

14h • $74,400 - $102,300 • Onsite

About The Position

Exelon is leading the energy transformation and is seeking problem solvers, innovators, community builders, and change makers to deliver solutions that make diverse cities and communities stronger, healthier, and more resilient. Exelon is a Fortune 200 company with 20,000 colleagues serving over 10.7 million customers across six energy companies. The company is committed to creating an environment where every person can thrive, focusing on purposeful careers, growth opportunities, community impact, and support to thrive. Exelon values diverse voices, fresh perspectives, and bold thinking, and offers competitive compensation, incentives, excellent benefits, and the opportunity to build a rewarding career.

Requirements

• Minimum Bachelor's degree with 2-5 years of experience, or in lieu of a degree, a minimum of 6-9 years of diverse business experience, either internally or externally.
• Emphasis in customer service and sales.
• Excellent written and oral communication skills.
• Technical and financial aptitude.
• Proficient computer skills.
• Strong relationship building, sales, and negotiation experience.
• Customer service orientation.
• Works with regular guidance.
• Requires a valid driver's license and use of personal vehicle.
• Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.

Nice To Haves

• Bachelor's Degree is strongly preferred, in the business or engineering field.

Responsibilities

• Establish, develop, and maintain professional relationships with key managers and decision makers of assigned customer accounts.
• Leverage internal and external relationships to develop business plans that meet customer needs regarding service delivery, billing, and credit issues.
• Perform account management tasks, including creation of Business Plans, development of critical facility information, monitoring billing/credit issues, securing load response commitments, processing new business requests, responding to reliability issues, providing outage management information, and maintaining accounts in the Customer Relationship Management database.
• Be available for after-hour duty responsibilities.
• Provide open communication with customers concerning rate changes, Customer Choice, Energy Efficiency Programs, and emergency response to drive and improve customer satisfaction.
• Diligently promote the sale of Exelon products and services and encourage customer participation in Exelon load management programs.
• Perform account management tasks such as contract management, handling billing/credit issues, after-hour duty responsibilities, and regular use of the Customer Relationship Management database.
• Act as a single point of contact for Large Commercial and Industrial customers to improve customer satisfaction, coordinating work across departments for service installations, contract execution, and restoration/analysis of interrupted service, including 24/7 on-call accessibility.
• Establish and develop strong professional relationships with decision makers and key managers of assigned accounts to implement customer load management strategies that benefit the company by providing curtailment during peak load periods.
• Create Key Account Business Plans and develop critical customer facility information to maintain records of customer information and business overview, gathering relevant information regarding service issues, equipment overview, on-site generation, etc.
• Effectively manage outstanding customer debt with the timely resolution of billing and credit issues, proactively establishing customer payment procedures to minimize bad debt exposure and maximize company margin.
• Communicate company policies and procedures to customers regarding rates and riders, including changes and additions that could impact customer energy management and purchasing.
• Input and maintain specific and pertinent customer information utilizing the Customer Relationship Management database for gathering intelligence on customer operations.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $74,400.00/Yr. – $102,300.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees