Account Representative (Sales and Account Growth)

Ingram Micro•Buffalo, NY

7d•Hybrid

About The Position

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Ingram Micro is making a significant investment in our SMB (Small & Medium Business) segment and expanding our team to support that growth. As part of this initiative, we’re hiring 20+ Account Representatives to help drive momentum and capture new opportunities across our reseller base. This is a high-energy, customer-facing role where you’ll own and grow a portfolio of accounts, drive revenue, and deliver an exceptional customer experience. You’ll serve as a trusted partner and escalation point for your customers—helping them succeed while making a direct impact on the business.

Requirements

2+ years of sales or customer service experience (any industry) OR 1+ year of experience in technology, distribution, or related field
High school diploma or equivalent required
Basic proficiency in Microsoft Excel and Word
Proactive, resilient, and action-oriented
Strong communication skills (written and verbal)
Ability to influence and persuade customers and partners
Customer-focused mindset with a drive to deliver results
Comfort working in a fast-paced, high-volume environment
Strong organizational skills and ability to prioritize effectively
Ability to collaborate and build relationships across teams
Resilient and adaptable in a dynamic environment

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)
Build strong relationships and act as a primary point of contact and escalation
Spot and act on opportunities to increase revenue, margin, and product adoption
Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
Proactively engage customers to uncover new business needs and position solutions
Partner cross-functionally with internal teams and vendors to drive results
Prioritize effectively in a high-volume, fast-paced environment
Set clear expectations and follow through with urgency and accuracy