Account Representative - PNP

Sonepar•Austin, TX

6d•Onsite

About The Position

Account Representative is responsible for inbound and outbound sales calls. This individual will handle current and potential customers with the goal of generating revenue. Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Seize opportunities to upsell products and services when they arise. Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success. Keep records of all conversations via CRM database in a comprehensible way. Frequently attend educational seminar/training to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets. Understand marketing campaigns and communicating those to customers. Setup and Maintain SPA’s. Promote and Setup Customer Digital Platforms. Utilize CRM as the customer management tool.

Requirements

3+ Years of Sales or previous experience in an outbound sales call role
Basic Navigation of Eclipse, SSM and Microsoft Office
Knowledgeable of electrical products and electrical distribution
Strong phone and verbal communication skills along with active listening
Ability to use CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Able to work in a team environment

Responsibilities

Handle current and potential customers with the goal of generating revenue.
Effectively solve customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts.
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Seize opportunities to upsell products and services when they arise.
Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success.
Keep records of all conversations via CRM database in a comprehensible way.
Frequently attend educational seminar/training to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Understand marketing campaigns and communicating those to customers.
Setup and Maintain SPA’s.
Promote and Setup Customer Digital Platforms.
Utilize CRM as the customer management tool.