Remote Account Representative
BCA Financial Services•Nashville, TN
•Remote
About The Position
Make an impact—while working from home. Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping patients navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.
Requirements
- 1+ year of experience in a call center, customer service, billing, or collections
- Strong communication and problem-solving skills
- Ability to build trust and work through sensitive conversations
- A reliable, detail-oriented work style
- Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA
- Quiet, private workspace
- High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
- Wi-Fi and hotspots are not supported
- Must meet tech requirements before training begins
Nice To Haves
- Basic knowledge of medical terminology
Responsibilities
- Talk with patients to help them understand their accounts and find solutions
- Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
- Handle a high volume of inbound and outbound calls
- Accurately document interactions in our systems
- Meet performance goals (with support and coaching along the way)
Benefits
- $17/hour + monthly bonus opportunities
- Consistent Monday–Friday schedule
- Medical, dental, vision, GAP, and life insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-provided equipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
