Account Representative

Howard Hanna Real Estate Services•Pittsburgh, PA

19h

About The Position

Howard Hanna Insurance is looking for a Customer Service Representative to support our Insurance Department- this is a great opportunity to further your knowledge in Insurance while working for a collaborative team! Continued learning and growth opportunities for motivated candidates! We offer health benefits, 401k, paid holidays, PTO, Vacation and opportunities for growth! Reporting to the Operations Manager of Howard Hanna Insurance Services: service insurance policies and claims and advise policyholders on agency standard insurance coverage. Account Representatives are accountable for agency retention. Representatives must support all business needs as they may relate to the responsibilities of the business unit and support the Division Operations Manager in other duties and special projects assigned at the Manager’s discretion.

Requirements

Customer Service
Product Knowledge
Quality Focus
Problem Solving
Market Knowledge
Documentation Skills
Listening
Phone Skills
Resolving Conflict
Analyzing Information
Multi-tasking
Reliability
prior experience in professional office environment
ability to work with a team within a large organization

Nice To Haves

P&C license preferred

Responsibilities

Services clients by answering product and service questions; provide information about other products and services.
Maintains customer records by updating account information through Vertafore management system.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.
Works with Insurance Sales team on new business matters and retention.