Remote Account Representative

Sonic Healthcare USA

5d • Remote

About The Position

PathologyWatch, the dermatopathology division of Sonic Healthcare, is a leader in Digital Dermatopathology, providing innovative solutions to dermatologists across the U.S. Our mission is to enhance accuracy, affordability, and accessibility in pathology by modernizing medical diagnostics. The AR / Digital Success Specialist serves as the primary client-facing liaison, ensuring successful onboarding, ongoing support, and account growth within assigned regions. This role bridges sales and client success by providing operational support for current accounts, assisting in new client implementations, and driving adoption of digital solutions. The DSS works collaboratively with Digital Sales Consultants, Implementation Specialists, and lab partners to deliver a high-quality client experience and maintain strong relationships that promote retention and satisfaction.

Requirements

• Strong customer relationship management and communication skills.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Proficient in CRM systems (HubSpot preferred), communication tools, and reporting.

Nice To Haves

• Knowledge of digital platforms, EMR workflows, and laboratory processes preferred.
• Experience in medical sales, pathology, dermatology, or digital health solutions.
• Bachelor’s degree in Business, Marketing, Sales Operations, or a related field.

Responsibilities

• Support the onboarding process for new accounts, including digital platform setup, EMR integrations, and workflow education.
• Serve as the primary resource for client inquiries, issue resolution, and ongoing digital utilization support.
• Partner with Digital Sales Consultants to maintain and grow accounts through regular communication and review meetings.
• Monitor client engagement and proactively address gaps in adoption, ensuring alignment with company workflows and systems.
• Maintain accurate client records in HubSpot and submit daily reports on activities, client feedback, and emerging trends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level