Account Representative

firstsourc • Colorado Springs, CO

17d • Onsite

About The Position

In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.

Requirements

• High School Diploma or GED required
• Minimum of 6 months of experience in customer service, sales, collections, or a related field
• Strong communication and active listening skills
• Basic computer proficiency and ability to navigate multiple systems
• Professional attitude with a strong work ethic
• Ability to maintain confidentiality and handle sensitive information
• Self-motivated, dependable, and goal-oriented

Responsibilities

• Communicate with customers regarding account balances and payment options
• Handle inbound and outbound calls in a professional and respectful manner
• Negotiate payment arrangements and assist customers in finding workable solutions
• Maintain accurate account documentation and records
• Follow all company policies as well as applicable federal and state regulations
• Meet performance goals related to quality, productivity, and customer service

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Training
• Monthly Performance Incentives
• Employee Recognition Programs
• Paid Time Off (PTO)
• Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED