Account Representative Supervisor

Marsh McLennan • Austin, TX

33d • Hybrid

About The Position

We are seeking a talented individual to join our team at Marsh. This role will be based in Austin, TX. This is a hybrid role that has a requirement of working at least three days a week in the office. As the Account Representative Supervisor at Marsh , you will lead and mentor a team of Account Representatives to enhance client experience and achieve business objectives. This "player-coach" role includes managing a portfolio of client accounts, guiding your team through the renewal lifecycle, and fostering a high-performing culture. You will also promote Marsh systems, drive operational excellence, and contribute to client retention, offering significant opportunities for career development and networking with senior leaders and clients.

Requirements

• 5+ years of professional experience, including 2+ years in insurance account management or a related client service role
• Active Property & Casualty (P&C) General Lines Insurance License or willingness and ability to obtain within 90 days of hire.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook)
• Proven ability to lead, motivate, coach, and develop a team of client service professionals while managing multiple priorities and deadlines effectively.
• Strong client service mindset, with exceptional organizational skills, attention to detail, and the ability to handle difficult client discussions.
• Excellent analytical, proactive problem-solving abilities, and strong written and verbal communication skills, with a collaborative approach to working across departments.

Nice To Haves

• Bachelor's Degree or equivalent professional experience preferred
• Experience in a brokerage environment is highly desirable
• Strong working knowledge of commercial Property & Casualty insurance products, the renewal lifecycle, and market dynamics

Responsibilities

• Supervise, guide, mentor, and develop a team of Account Representatives to meet role expectations, client service standards, and business objectives.
• Coach team members through regular feedback, performance check-ins, and contributions to annual performance reviews.
• Oversee workload distribution and monitor team workflows to ensure adequate coverage and build talent bench strength.
• Foster a vibrant, collaborative, and inclusive team culture.
• Engage in the onboarding and training of Account Representatives, ensuring understanding of Marsh systems, the renewal life cycle, and client service best practices.
• Serve as an escalation point for complex client issues or internal challenges faced by the team.
• Contribute to and oversee process improvement efforts within the team.
• Manage a select portfolio of client accounts while building effective relationships with internal business partners and participating in stakeholder engagement sessions to enhance the client experience.

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level