Account Representative III

Enbridge • Houston, TX

1d • Hybrid

About The Position

We are looking for hardworking professionals to join our team and are excited to bring an Account Representative III onto our Control Centre team! This role is responsible for day-to-day customer operational support in the areas of nominations, confirmations and allocations for US Gas Transmission Midstream (GTM) pipeline, storage, and offshore facilities. The Account Representative III will work 7- 12-hour day shifts followed by 7 days off. Flexibility and willingness to accommodate unanticipated changes in the work schedule if necessary is required.

Requirements

• 5+ years of directly related industry experience.
• A team player with a strong work ethic and a positive attitude.
• Pro-active self starter with high level of motivation and personal initiative.
• Effective communication skills to clearly, concisely and accurately interact with internal and external customers both orally and verbally.
• Innovative to effectively solve problems by using analytical skills to reach a logical conclusion.
• Demonstrated ability to handle confidential information in a sensitive manner.
• Ability to understand, remember and apply oral and/or written instructions or other information.
• Ability to understand complex problems and collaborate/explore alternative solutions.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to organize and prioritize work schedule on a short-term basis.
• Ability to make decisions which have moderate impact on the immediate work unit and monitor impact outside this area.
• Ability to understand and follow basic instructions and guidelines.
• Ability to complete routine forms, compose letters, outlines, memoranda and basic reports.
• Ability to communicate with individuals via telephone.

Nice To Haves

• Experience with Gas Control, Scheduling, Capacity Services, Regulatory, Marketing or other areas with applicable experience is preferred.

Responsibilities

• Understand our customer’s contractual entitlements, requests for gas service and the physical capabilities of each pipeline.
• Adjust gas service requests to match the physical capability factoring in weather conditions, outages, line pack conditions and other operational needs.
• Work closely with Gas Control personnel to determine optimization strategies to ensure the integrity of our facilities while meeting commercial contractual obligations.
• Evaluate Federal Energy Regulatory Commission (FERC) gas tariffs and North American Energy Standards Board (NAESB) standards to understand contractual, nomination, scheduling and customer communication requirements associated with pipeline management.
• Utilize this knowledge strategically to implement and optimize gas transportation and storage restrictions.
• Interface with customer support personnel to communicate pipeline conditions, explain how those conditions will impact gas transportation requests, and provide training.
• Coordinate with interfacing groups such as Marketing, Business Development, Regulatory, Legal and Customer Support to analyze and address issues associated with gas scheduling.
• Evaluate and respond to customer issues, drafting proposed tariff language, and creating communication strategizes involving legal issues.
• Provide direction to customer support personnel on imbalance management, location of restrictions, and options for customers to address these restrictions.
• Partner with information technology groups to enhance existing applications used to manage and schedule pipeline capacity based on business, legal or regulatory changes.
• Develop new applications to address changing business needs, operational monitoring and reporting requirements.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed