Account Representative I

Scholastic Book Fairs•Jefferson City, MO

4d•$17 - $18•Onsite

About The Position

The Account Representative I role involves managing customer accounts, handling inquiries, processing payments, and ensuring accurate record-keeping. This position requires strong communication and organizational skills, the ability to work under pressure, and adherence to strict compliance guidelines. The role also involves collaborating with the management team to resolve customer issues and support collection efforts.

Requirements

Computer experience with Microsoft Excel, Word, and Outlook required.
Excellent verbal & written communication skills along with organizational and multitasking abilities.
Previous experience assigning priorities, meeting deadlines, utilizing sound decision making methodology, and goal driven with the ability to work under pressure.
Experience with multi-line phone system.
Adaptable to change.
Proficient working along and as part of a team.
Flexible and willing to work in a changing environment.
Abide by strict Payment Card Industry (PCI) compliance and security guidelines.
Overtime as needed and other duties as assigned.

Nice To Haves

Customer Service and/or Accounts Receivable experience preferred.

Responsibilities

Mail, fax, and email invoices to customers as requested.
Take inbound phone calls to assist customers with complaints, inquiries, requests, and taking payments.
Make outbound phone calls to customers with payments due or past due, serving as the main point of contact.
Note accounts with payment status and customer interaction.
Assist with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation.
Maintain confidentiality of privileged information and customer data.
Remain calm and polite in stressful situations.
Collaborate with the Management Team to serve customers and escalate issues as needed for collection efforts or account resolution.