Account Representative I

Military Spouse Corporate Career Network • Deerfield, IL

6d • Hybrid

About The Position

Join Our Mission to Elevate Ambulatory Health Care At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill sets—technical, research, clinical, analytical, and data-driven—to improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story. Here, your work is not just a job; it’s a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.

Requirements

• Bachelor's Degree or equivalent work experience demonstrating necessary skills
• Excellent verbal and written communication skills
• Attention to detail with a focus on quality and results
• Ability to multi-task with demonstrated effective time management
• Customer service orientation
• Microsoft Office proficient (i.e., Outlook, Word, Excel, PowerPoint)

Nice To Haves

• 2 years of relevant work experience
• Customer Service work experience
• Knowledge of health care service industry

Responsibilities

• Manage the client accreditation/certification account management process for new and renewal clients as assigned including: Review incoming client applications for completeness to ensure accurate scoping, Standards curation, and surveyor assignment, and follow up with clients to clarify input and request additional application information as necessary; includes facilitating 1095 Engage Change Notifications for renewal clients
• Where necessary, collaborate with Scheduling Coordinators to ensure timely survey/surveyor match and scheduling; collaborate with Manager and Business Development (BD) for determining onsite survey scope (i.e., days/surveyors needed) for multi-event survey tours
• Develop and maintain working knowledge of AAAHC Standards interpretation, operational processes, policies and procedures sufficient to address client questions; includes full AAAHC program portfolio aligned with training progression
• Analyze Survey Reports to ensure completeness, compliance and consultative commentary quality, appropriate Standards interpretation, and potential conflicts among related Standards compliance ratings/commentary; follow-up with Surveyor(s) to clarify report information, seek corrections, or question Standards application that may impact accreditation/certification decision. Recommend an accreditation/certification decision for Accreditation Committee/Work Group consideration
• Review and process significant organizational changes (i.e., Change Notifications) and follow-up action as necessary including requests for additional information and escalation to Clinical Services or Manager
• Complete timely Survey Report reporting including POCs for client organizations for which AAAHC maintains an oversite agreement (e.g., CA Medical Board, CMS)
• Review organization-submitted Plans of Correction (POC) for appropriateness and completeness; follow-up with client for additional information or clarification as necessary and triage client Objections with Surveyor as appropriate
• Respond to, triage, escalate, and document client information requests and Standards interpretation questions; ensure quality client service through demonstrated proficiency with Standards interpretation, report analysis, and policy/procedure compliance
• Prioritize and maintain timeline/action plans for assigned Applications, Survey Reports, POCs, and Change Notifications, and adhere to process deadlines; meet performance goals (e.g., monthly volume, TAT, quality) and proficiency requirements. Apply workload prioritization based on program, survey type, client agreement status (i.e., government contracts; CQAs), and renewal anniversary dates and new client application age
• Maintain proficiency in use of 1095 Engage accreditation management system to ensure effective client and surveyor support; participate in UAT for system enhancements, as requested
• Complete Medicare Deemed Status Standards Training and fulfill training QC requirements demonstrating proficiency in interpreting MDS Standards, policies, and survey report review processes

Benefits

• Annual merit increase consideration
• Annual discretionary bonus
• Generous paid holidays
• Increasing paid time off with tenure
• Potential hybrid schedule eligibility
• Medical, dental, and vision plans
• Company contributions to HSA
• Wellness reimbursement benefit
• 401(k) plan with company contribution and match
• Ongoing training and educational opportunities
• Tuition reimbursement program
• Company-paid short/long-term disability, life, & AD&D insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree