Account Representative, Donor Relations

Focus on the Family•Colorado Springs, CO

22h•Onsite

About The Position

The Account Representative, Donor Relations position exists to develop relationships and create and implement strategies that result in significant funding support from existing donors. This position will be expected to demonstrate initiative in managing the cultivation of a donor portfolio, including major gifts solicitation, acknowledgement, stewardship, prospect identification, and on-going communication. The Donor Relations Account Representative will be responsible for achieving annual fundraising goals of the team along with retention and prospect identification.

Requirements

Bachelor's Degree in Business with Public Relations or Communications or Marketing emphasis preferred
2-4 years of experience in development, sales and/or planned giving, preferred
Proven track record of successful fundraising and experience managing small donor accounts
Knowledge of fundraising best practices and working knowledge of CRM, Microsoft office suite, Donor Management application, and database systems
Excellent phone skills
Excellent listening skills and exhibits the ability to understand what others are communicating
Excellent discernment skills
Ability to effectively engage with a diverse portfolio of donors
Excellent written, verbal, and interpersonal communication skills
Self-motivated, with strong time management, organizational, and prioritization skills
Ability to express empathy and genuine concern for donors, observing proper boundaries
Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment
Ability to type 40 words per minute
Ability to excel in a fast-paced, production environment, meeting specific performance standards
Ability to communicate across denominational lines and theological distinctives
Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner
Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust
Ability to relate and communicate with people of all ages, ethnicity, and economic levels
Discretion in handling the confidential nature of donor’s needs/information
Ability to function effectively and efficiently in a team environment
Ability to organize work effectively to meet demanding time constraints
Ability to receive constructive criticism with appropriate response and teachability
Pursues utmost detail in the areas of constituent relationship and maintenance
Highly polished social skills; clarity of expression, good organization of thoughts and effective articulation; tactful and able to make a good first impression
A willingness to offer prayer support to donors, observing appropriate boundaries

Nice To Haves

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
This role is considered a Spokesperson for Focus on the Family and should represent Focus’ position and tone at all times
Considers themselves an extension of the work and ministry of Focus on the Family
Straightforward and not self-serving
Exhibits a teachable spirit
Innovative; Creative
Embodies diplomacy, tact, and a professional demeanor
Exhibits a high level of energy, self-motivation, and enthusiasm
Should be bright, positive, and friendly, conveying warmth and a genuine interest in people
Assertive, dependable, personable, flexible
Awareness of own strengths and shortcomings

Responsibilities

Represents Focus on the Family to donors, foundations, and planned givers. Maintains strong relationships with a portfolio of 800 donors with significant emphasis on personal communication (phone calls, correspondence, email, etc.)
Is responsible for increasing retention and average gift size of portfolio through strategic cultivation and stewardship
Cultivates relationships with mid-range donors, learning about their personal interests and connecting them with Focus on the Family’s core mission for further engagement; is responsible for identifying and qualifying Major Donor Prospects and transitioning them to a Family Advancement Representative for additional development
As a portfolio goal, retains and lifts donor giving through (but not limited to) personal solicitation, acknowledgment, stewardship, relationship building, ongoing communication, etc.
Maintains an accurate record of donor communication and service in customer relationship management tool
Maintains an in depth understanding of the ministry’s core competencies and programs
Participates in departmental meetings, strategic planning, and fundraising discussions within the Family Advancement department
Builds relationships, communicates, and connects effectively with both internal and external relationships
Fosters and builds relationships with caseload donors at internal events held on the Focus campus.
Performs other duties, including but not limited to duties as assigned, some of which may include the development and creation of a variety of copyrightable works (e.g., printed pieces, photography, voice work, video, music, etc.) for distribution in all media and formats (such as television, radio, internet, DVD and digital) on a world-wide basis, all of which will be for the benefit of Focus on the Family