Account Representative - Customs Brokerage

GEODIS Career•Philadelphia, PA

About The Position

Serves as the customer service liaison between the Company and the customer. Processes Custom and OGA (other government agency) entries for clearance of goods into the United States. Opens files, enters notes, information and document requests in Cargowise and/or AS400 system. Classifies invoice based on HTS (Harmonized Tariff Schedule). Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed. Communicates with specified offices, departments, and teams on all issues affecting customs brokerage. Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number. Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc. Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc. Convert and verify shipment weight, volume and foreign currency. Maintain communication with customers, carriers and vendors. Coordinate pick-ups and invoice files. Assist customers with questions, complaints, requests, tracking and tracing. Handles accounting processes accurately and in a timely manner. Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination. Review documentation or issue documents to meet government regulations and carrier regulations. Must have knowledge of buying/selling rates to ensure profitability. Ensure email and telephone calls are promptly and politely answered.

Requirements

Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience.
Knowledge of U.S. Government Agency requirements
Knowledge of U.S. Customs and OGA clearance of freight
PC literate with experience with Microsoft Outlook, Work, Access and Excel
Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
Excellent planning and organizational skills
Ability to read and interpret documents
Ability to write routine reports and correspondence
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to multitask
Mathematical skills essential to ensure accuracy in calculations

Responsibilities

Serves as the customer service liaison between the Company and the customer
Processes Custom and OGA (other government agency) entries for clearance of goods into the United States
Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
Classifies invoice based on HTS (Harmonized Tariff Schedule)
Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed
Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
Convert and verify shipment weight, volume and foreign currency
Maintain communication with customers, carriers and vendors
Coordinate pick-ups and invoice files
Assist customers with questions, complaints, requests, tracking and tracing
Handles accounting processes accurately and in a timely manner
Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Review documentation or issue documents to meet government regulations and carrier regulations
Must have knowledge of buying/selling rates to ensure profitability
Ensure email and telephone calls are promptly and politely answered

Benefits

Competitive pay, with bonus opportunities available for select positions.
Full-time, part-time, seasonal, day, night, weekend, and flexible opportunities available at many locations.
Get access to your earned wages before payday with on-demand pay options.
Free telemedicine beginning on Day One, plus affordable medical, dental, and vision coverage after a short waiting period.
Paid holidays, paid time off, short-term disability, parental leave, and other benefits designed to support life beyond work.
We are committed to maintaining clean, safe, and well-organized workplaces where every teammate can succeed.
Your feedback matters. We continuously invest in improving the teammate experience by listening and taking action.
From warehouse operations to leadership roles, your next opportunity could be closer than you think. Approximately 10% of our warehouse teammates earn promotions each year , because we believe in developing talent from within.
The GEODIS Compassion Fund provides one-time financial assistance to teammates facing unexpected hardships.
Give back through volunteer opportunities and support meaningful causes through the GEODIS Foundation and GEODIS Compassion Fund .
Join a team that works hard, celebrates success, and supports one another every step of the way.
We're proud of our diverse workforce and inclusive culture. Employee Resource Groups, cultural celebrations, and development opportunities help everyone feel welcome and connected.
Whether you're looking for seasonal work, your first logistics role, or a long-term career, GEODIS offers opportunities to learn, grow, and build a future you can be proud of.