Account Rep-Chemicals

Colonial Group, Inc.•Savannah, GA

1d•Onsite

About The Position

Colonial Chemical Solutions, Inc. (CCS), a leading independent chemical distributor throughout the United States, focuses on customer service, sustainability, and innovative solutions for our business partners. Colonial Chemical Solutions, Inc. is a wholly-owned subsidiary of Colonial Group, Inc.

Requirements

High School Diploma or GED is required.
1 year minimum experience in a Customer Service and Data Entry role.
Strong proficiency with databases and Order Management Systems (Oracle/JD Edwards, SAP preferred).
Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
The employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.
Eligibility to work in the United States.

Nice To Haves

College degree is preferred.
Familiarity with the chemical distribution or transportation industries is preferred.
Experience with Customer Relationship Management (CRM) systems is highly desirable.

Responsibilities

Manage high-volume email traffic from multiple distribution lists, prioritizing responses, organizing workflow, and reprioritizing throughout the day to meet deadlines.
Communicate effectively with customers, suppliers, carriers, and internal departments (Sales, Operations, Purchasing, etc.) via email, phone, and portal to ensure smooth deliveries and timely follow-up.
Process and maintain sales orders from receipt to delivery, ensuring accurate data entry, preparing additional documentation as needed, and proactively providing follow-up documents required by the customer.
Receive and appropriately direct incoming calls.
Manage backorders by checking reports and working with multiple departments to ensure timely delivery, while proactively informing customers of any delays.
Serve as logistics coordinator, assisting the internal freight team and scheduling third-party freight as needed by working with outside vendors and carriers to arrange shipments, obtain quotes, provide documentation, and resolve issues such as delays or missed deliveries.
Assist with onboarding new customer accounts and maintain databases as needed.
Provide administrative support to the Sales Team and other departments as needed. Support Sales with freight quotes, cost checks, product and price updates, inventory checks, and other requests.
Learn and maintain knowledge of industry terminology, including totes, chemical names, product codes, and account specifics, vendor and carrier requirements, etc.
Participate in a rotating on-call schedule to support after-hours customer and carrier needs.
Perform other duties as assigned.