Account Relationship Manager

CORA Group

5d•Remote

About The Position

Innovative Computer Solutions (ICS), provider of WineSuite - WinePOS, WineCommerce, and WinePayments solutions for the wine & spirits retail industry, is seeking a commercially driven Account Relationship Manager (ARM) to own and grow a defined portfolio of existing accounts. This role blends structured account management discipline with proactive revenue expansion. The ARM is responsible for strengthening client relationships, improving retention, increasing payments and ecommerce adoption, and driving incremental hardware and software sales across the installed base. This is not a passive support role — it is a revenue-generating, relationship-led position directly aligned with ICS’s strategic priorities of payments expansion, ecommerce growth, and operational scalability.

Requirements

BS/BA in business, technical field, or equivalent work experience.
5+ years in account management, sales, or customer relationship roles (SaaS, POS, retail technology preferred).
Strong business acumen with the ability to identify revenue opportunities.
Strong presentation, negotiation, and closing skills.
Excellent organization and time management skills.
Comfortable leading webinars and product demonstrations.
Creative thinker who identifies new sources of opportunity and connects ideas effectively.
Results-driven, self-motivated, and highly accountable.
High integrity and trustworthiness.
Ability to build rapport at all levels and remain composed under pressure.

Nice To Haves

Knowledge of the liquor retail industry preferred.

Responsibilities

Account Ownership & Revenue Expansion Own a defined portfolio of current customers. Drive gross and net revenue retention across assigned accounts. Identify and close expansion opportunities including: WineSuite Payments adoption and optimization WineCommerce implementation and upgrades Hardware refresh and expansion Additional software modules and services Maintain and execute a structured sales plan outlining quarterly, monthly, weekly, and daily sales activities that can be clearly communicated to management. Forecast account activity and expansion revenue accurately in Salesforce (SF).
Proactive Account Management & Relationship Development Maintain and improve current customer relationships via structured contact schedules. Conduct account audits to identify system gaps, optimization opportunities, and growth initiatives. Contact current customers based on ranked order by outside sales personnel. Collect and update pertinent customer information within Salesforce. Request referrals and new leads from current customer base and pass qualified opportunities to outside sales via SF lead process. Build executive-level relationships with retail owners and operators. Relate effectively to all levels within client organizations and build appropriate rapport.
Product & Industry Expertise Develop and maintain in-depth knowledge of: WinePOS WineCommerce WineSuite Payments All ICS hardware and service offerings Stay current on liquor industry trends, regulatory considerations, and competitive offerings. Understand customer operational workflows and identify ways ICS solutions can improve efficiency, compliance, and profitability. Set up and moderate webinars and product demonstrations as needed.
Data-Driven Account Strategy & CRM Discipline Maintain accurate, up-to-date Salesforce records including: Account health metrics Installed products Payments penetration Ecommerce adoption Hardware lifecycle opportunities Use existing tools to build and execute structured account plans. Monitor risk indicators and proactively address churn signals. Provide management with clear visibility into account activity and pipeline.
Communication, Negotiation & Execution Present confidently in both formal and informal settings. Negotiate effectively in challenging situations and resolve issues with minimal disruption. Remain composed under pressure and solution-oriented. Demonstrate strong follow-through and a drive to close opportunities. Operate with integrity, trust, and professionalism at all times.