Relationship Account Manager-Government-Vice President

JPMorgan Chase & Co. • Chicago, IL

6d

About The Position

Join JPMorgan’s Commercial Bank (Government Banking) as a Relationship Manager. You will own the post‑sale client experience—serving as the day‑to‑day relationship/liaison—and lead end‑to‑end onboarding and treasury product implementations for complex public‑sector relationships. The role blends relationship management, project leadership, and cross‑functional execution to drive retention, growth, and a best‑in‑class experience for state and local governments, special districts, and related public entities.

Requirements

• Bachelor’s degree; 3+ years in business operations, client services, sales support, or treasury implementations within financial services.
• Proven project management capability delivering complex, multi‑stakeholder implementations on time and within scope.
• Strong stakeholder management and collaboration across virtual and geographically dispersed teams.
• Excellent verbal/written communication; confident with executive‑level presentations to public‑sector audiences.
• Working knowledge of commercial banking products/services (treasury/cash management; familiarity with credit workflows).
• Ability to prioritize under tight timelines; consistent follow‑through on deliverables.

Nice To Haves

• Experience with Treasury Services products and client onboarding/implementation processes for government/public‑sector clients.
• Proficiency with Microsoft Project/Excel/PowerPoint; familiarity with collaboration tools and basic data/metrics reporting.
• Demonstrated change management and process improvement experience.
• Willingness to travel as needed for client go‑lives and onsite reviews.

Responsibilities

• Serve as the primary post‑sale contact and trusted partner for government clients; orchestrate Banking, Treasury, Service, and Product resources to deliver outcomes.
• Lead and project‑manage implementations and migrations (treasury/cash management platforms, payment rails, receivables/lockbox) from kick‑off through go‑live and stabilization.
• Translate client strategy and public‑sector requirements into clear plans, deliverables, and success measures; maintain cadence on timelines, risks, and issue resolution.
• Manage escalations and complex service needs; mobilize internal partners to resolve set‑up, billing, invoice, and operational issues.
• Drive adoption of platforms and process improvements; document playbooks and champion client‑centric, data‑informed enhancements.
• Support commercial goals with bankers and TMOs (change requests, pricing models/performance terms, RFP coordination) while upholding risk, compliance, and public funds requirements.
• Prepare and deliver executive‑level updates, performance scorecards, and account reviews for public‑sector stakeholders.
• Maintain governance routines (status, RAID logs, change control) and ensure regulatory/operational obligations are met (e.g., collateralization, KYC, fraud/cyber controls).

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level