Relationship Account Manager-Government-Vice President

JPMorganChase • Chicago, IL

5d

About The Position

Join JPMorgan’s Commercial Bank (Government Banking) as a Relationship Manager. You will own the post‑sale client experience—serving as the day‑to‑day relationship/liaison—and lead end‑to‑end onboarding and treasury product implementations for complex public‑sector relationships. The role blends relationship management, project leadership, and cross‑functional execution to drive retention, growth, and a best‑in‑class experience for state and local governments, special districts, and related public entities. What you’ll do: Serve as the primary post‑sale contact and trusted partner for government clients; orchestrate Banking, Treasury, Service, and Product resources to deliver outcomes. Lead and project‑manage implementations and migrations (treasury/cash management platforms, payment rails, receivables/lockbox ) from kick‑off through go‑live and stabilization. Translate client strategy and public‑sector requirements into clear plans, deliverables, and success measures; maintain cadence on timelines, risks, and issue resolution. Manage escalations and complex service needs; mobilize internal partners to resolve set‑up, billing, invoice, and operational issues. Drive adoption of platforms and process improvements; document playbooks and champion client‑centric, data‑informed enhancements. Support commercial goals with bankers and TMOs (change requests, pricing models /performance terms, RFP coordination) while upholding risk, compliance, and public funds requirements. Prepare and deliver executive‑level updates, performance scorecards, and account reviews for public‑sector stakeholders. Maintain governance routines (status, RAID logs, change control) and ensure regulatory/operational obligations are met (e.g., collateralization, KYC, fraud/cyber controls).

Requirements

• Bachelor’s degree
• 3+ years in business operations, client services, sales support, or treasury implementations within financial services
• Proven project management capability delivering complex, multi‑stakeholder implementations on time and within scope
• Strong stakeholder management and collaboration across virtual and geographically dispersed teams
• Excellent verbal/written communication; confident with executive‑level presentations to public‑sector audiences
• Working knowledge of commercial banking products/services (treasury/cash management; familiarity with credit workflows)
• Ability to prioritize under tight timelines; consistent follow‑through on deliverables

Nice To Haves

• Experience with Treasury Services products and client onboarding/implementation processes for government/public‑sector clients
• Proficiency with Microsoft Project/Excel/PowerPoint; familiarity with collaboration tools and basic data/metrics reporting
• Demonstrated change management and process improvement experience
• Willingness to travel as needed for client go‑lives and onsite reviews

Responsibilities

• Serve as the primary post‑sale contact and trusted partner for government clients; orchestrate Banking, Treasury, Service, and Product resources to deliver outcomes.
• Lead and project‑manage implementations and migrations (treasury/cash management platforms, payment rails, receivables/lockbox ) from kick‑off through go‑live and stabilization.
• Translate client strategy and public‑sector requirements into clear plans, deliverables, and success measures; maintain cadence on timelines, risks, and issue resolution.
• Manage escalations and complex service needs; mobilize internal partners to resolve set‑up, billing, invoice, and operational issues.
• Drive adoption of platforms and process improvements; document playbooks and champion client‑centric, data‑informed enhancements.
• Support commercial goals with bankers and TMOs (change requests, pricing models /performance terms, RFP coordination) while upholding risk, compliance, and public funds requirements.
• Prepare and deliver executive‑level updates, performance scorecards, and account reviews for public‑sector stakeholders.
• Maintain governance routines (status, RAID logs, change control) and ensure regulatory/operational obligations are met (e.g., collateralization, KYC, fraud/cyber controls).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level