Account Relationship Manager

STELLAR INDUSTRIAL SUPPLY•Tampa, FL

About The Position

Stellar Industrial Supply is a leading industrial distribution company focused on helping customers solve their everyday operational challenges. We deliver solutions that reduce cost, increase efficiency, and improve safety by providing best-in-class MRO, safety, and metalworking products and services, supported by deep industry expertise and strong supplier partnerships. At Stellar, we believe that each employee can make a significant contribution to our success. Contributions may occur within and outside of assigned responsibilities. It is our expectation that each employee offers their services wherever and whenever necessary to ensure the success of our endeavors. We are seeking an energetic, motivated, and customer-focused Account Relationship Manager (ARM) to maintain and grow customer accounts throughout the Tampa, FL area. This role is responsible for developing strong customer relationships, driving sales growth, and delivering value-based solutions to manufacturing and industrial customers. Successful candidates will be familiar with the local market, comfortable working in manufacturing environments, and highly organized with a strong desire to provide an exceptional customer experience. Account Relationship Managers partner closely with Stellar Specialists, supplier representatives, and customer experience teams to deliver solutions designed to improve customer efficiency, reduce cost, and increase profitability. This is an excellent opportunity for a sales-minded professional with an interest in industrial products and a consultative, solution-driven sales approach.

Requirements

Consistently meet or exceed monthly and year-to-date sales and gross margin targets
Prepare and execute target and key account sales plans, including CRM activity and DCS tracking
Strong written and verbal communication skills with the ability to communicate professionally and clearly
Strong problem-solving, organizational, and interpersonal skills
Ability to interpret and communicate complex technical and commercial information
Self-motivated, well-organized, and able to manage multiple priorities in a fast-paced environment
Ability to listen effectively and translate customer needs into actionable solutions
Technical aptitude with the ability to learn industrial products and applications
Proficiency in Microsoft Office applications, including Outlook, Excel, and PowerPoint
Willingness and flexibility to travel overnight as needed for training, sales meetings, and supplier events
Valid driver’s license and ability to travel throughout the assigned territory
Minimum of two (2) years of outside sales experience required
High school diploma or equivalent required

Nice To Haves

Experience in industrial distribution, manufacturing, metalworking, or cutting tools is preferred but not required

Responsibilities

Manage multiple customer accounts within an assigned territory, ensuring high levels of customer retention and satisfaction
Build and grow an account base to its maximum sales and gross margin potential while upholding Stellar’s vision of: Ideal Customer ↔ Supplier Partnerships
Develop and implement account-specific sales growth plans for each customer and location
Gain and maintain a strong understanding of Stellar’s value proposition and consistently execute it
Identify opportunities to provide value to customers through cost reduction, productivity improvements, and efficiency gains; document and report cost savings through Documented Cost Savings (DCS) initiatives
Partner with local supplier representatives and Stellar Specialists to deliver technical solutions and improved efficiencies
Prospect for new business through networking, referrals, research, and cold calling, utilizing CRM tools (Salesforce)
Build and maintain a healthy sales pipeline and manage territory development effectively
Plan, organize, and schedule daily and weekly sales activities to maximize territory coverage
Maintain current knowledge of products, applications, and industry trends
Achieve mastery of Stellar systems, tools, and internal resources
Demonstrate a continuous improvement mindset and commitment to professional development
Perform other duties as required