Account Relationship Manager

STELLAR INDUSTRIAL SUPPLY • Saint Marys, PA

6d

About The Position

Stellar Industrial Supply is a leading industrial distribution company focused on helping customers solve their everyday operational challenges. We deliver solutions that reduce cost, increase efficiency, and improve safety by providing best-in-class MRO, safety, and metalworking products and services, backed by deep industry expertise and strong supplier partnerships. Position Summary The Account Relationship Manager is responsible for managing and growing customer relationships within the St. Mary’s, PA territory, with a strong emphasis on supporting manufacturers in the powdered metal and powder metallurgy industry. This role focuses on consultative selling, account retention, and solution-based growth by understanding customer processes, production challenges, and cost drivers. The ideal candidate is sales-minded, technically curious, and comfortable engaging with production, engineering, maintenance, and purchasing teams to deliver measurable value.

Requirements

• Passion for helping customers solve dynamic and complex problems
• Strong written and verbal communication skills
• Strong problem-solving, organizational, and interpersonal skills
• Ability to interpret and communicate complex technical and commercial information
• Self-motivated with the ability to work in a fast-paced, evolving environment
• Strong listening skills with the ability to translate customer needs into actionable solutions
• Ability to prioritize workload and maintain strong attention to detail
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Valid driver’s license
• Willingness and flexibility to travel overnight as needed for training, supplier meetings, and sales events
• 5–7 years of sales experience, preferably within industrial distribution, manufacturing, or metalworking environments

Nice To Haves

• Experience supporting manufacturing customers with MRO, cutting tools, abrasives, safety, or related industrial products strongly preferred
• Strong mechanical or technical aptitude; familiarity with manufacturing processes such as machining, sintering, compaction, tooling, or secondary operations is a plus

Responsibilities

• Manage and grow multiple customer accounts within an assigned territory, maintaining high levels of customer satisfaction and retention
• Build trusted relationships with customers in the powdered metal manufacturing space, including purchasing, maintenance, engineering, and operations stakeholders
• Develop and execute account-specific sales growth plans for each customer and location
• Clearly understand and consistently deliver Stellar’s value proposition
• Identify opportunities to reduce customer cost, improve productivity, and increase efficiency; document and report measurable cost savings to customers
• Partner with Stellar Specialists and local supplier representatives to deliver technical solutions and value-added services
• Develop and maintain a pipeline of new business opportunities through networking, referrals, research, and proactive outreach using Stellar’s CRM (Proton AI)
• Plan, organize, and execute effective territory development strategies
• Maintain up-to-date knowledge of products, industry trends, and customer manufacturing processes
• Achieve mastery of Stellar systems, tools, and internal resources
• Demonstrate a continuous improvement mindset and commitment to professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level