Account Relationship Manager - Eagan, MN

STELLAR INDUSTRIAL SUPPLY•Eagan, MN

3d•$74,800 - $88,000•Hybrid

About The Position

The Account Relationship Manager is responsible for developing strong customer relationships and supporting sales growth within an assigned territory. This role partners closely with Stellar Specialists, supplier representatives, Customer Experience, and Operations teams to deliver value-driven solutions that improve customer performance and profitability. As an entry-level sales professional, the Account Relationship Manager focuses on growing existing customer relationships while developing new business opportunities through consultative selling, territory development, and exceptional customer service. Success in this role requires strong communication, organization, relationship-building skills, and a desire to help customers solve operational challenges.

Requirements

High school diploma or equivalent required.
At least 1 year of outside sales, account management, business development, or customer relationship experience required.
Must be at least 18 years of age.
Must possess a valid driver's license and maintain an acceptable driving record.
Must be able to pass a background check and drug screening.
Must be legally authorized to work in the United States.
Must maintain regular and reliable attendance.
Willingness and flexibility to travel throughout the assigned territory, including occasional overnight travel.

Nice To Haves

Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
Equivalent combinations of education, training, and relevant work experience may be considered.
1-3 years of outside sales, account management, business development, or customer relationship experience preferred.
Industrial distribution, manufacturing, MRO, or technical sales experience is a plus.
Mechanical or technical aptitude preferred.
Passion for helping customers solve operational challenges.
Strong relationship-building, interpersonal, and customer service skills.
Excellent verbal and written communication skills.
Strong organizational, planning, and time-management skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Strong analytical and problem-solving abilities.
Ability to interpret customer needs and recommend value-added solutions.
Self-motivated with the ability to work independently.
Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
Ability to learn CRM platforms, business systems, and Stellar's product offerings.
Commitment to professionalism, accountability, and Stellar's core values.

Responsibilities

Manage multiple customer accounts within an assigned territory while maintaining high levels of customer retention and satisfaction.
Build and maintain strong customer relationships through regular communication and on-site visits.
Develop a thorough understanding of customer operations, challenges, and business objectives.
Deliver exceptional customer service while serving as a trusted advisor to assigned accounts.
Establish and execute sales growth plans for assigned customers and territories.
Identify opportunities to expand Stellar's products, service offerings, and value-added solutions.
Develop and maintain a pipeline of prospective customers through networking, referrals, research, cold calling, and business development activities utilizing ProtonAI.
Plan, organize, and prioritize territory development activities to achieve established sales goals.
Develop a consistent understanding of Stellar's Value Proposition and apply it effectively during customer interactions.
Identify opportunities to reduce customer costs, improve efficiencies, and strengthen operations through value-added solutions.
Document and communicate customer cost savings (DCS) resulting from Stellar's products and services.
Collaborate with Stellar Specialists and supplier representatives to deliver customized customer solutions.
Partner with Customer Experience, Operations, Specialists, and supplier representatives to ensure exceptional customer support.
Maintain accurate customer records, pipeline activity, and sales opportunities within ProtonAI.
Stay current on product knowledge, industry trends, and Stellar systems and tools.
Participate in ongoing training and professional development.
Demonstrate professionalism, integrity, accountability, and ethical business practices.
Represent Stellar positively in all customer interactions.
Support continuous improvement and contribute to team success.