Account & Relationship Management Specialist – National Account Manager
About The Position
As an Account & Relationship Management Executive, you will manage a portfolio of national accounts in the Lippincott Nursing portfolio, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction. You will be part of the Health Learning, Research & Practice (HLRP) Business Unit within Wolters Kluwer Health. You will be assigned specific nursing schools and will meet virtually and onsite with executive decision-makers across the country.
Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of proven, quota-driven sales experience
- Experience selling to executive decision makers
Nice To Haves
- Experience in higher education, nursing, or the publishing industry preferred.
- Experience selling B2B preferred
- Communication: Excellent verbal and written communication skills.
- Negotiation: Strong negotiation skills for setting terms and closing deals
- Product Knowledge: Solid understanding of the organization's products or services.
- Sales Strategy: Ability to design and implement targeted sales strategies
- CRM Expertise: Advanced use of CRM software for account management.
- Problem-Solving: High proficiency in resolving complex customer issues.
- Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
- Relationship Building: Exceptional ability to build and maintain long-term client relationships.
Responsibilities
- Develop in-depth relationships with key decision-makers in assigned accounts.
- Conduct thorough needs analysis to align products/services to customer requirements.
- Negotiate terms and close sales with a high degree of authority
- Develop and implement targeted sales strategies.
- Track and analyze sales performance metrics and tailor strategies accordingly.
- Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
- Provide detailed and accurate sales forecasts.
- Support clients during the implementation of products/services.
- Resolve complex customer issues promptly and effectively.
- Identify opportunities for growing, expanding, upselling, and cross-selling within the account portfolio.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
