Account & Relationship Management Specialist II

Wolters Kluwer • Houston, TX

2d

About The Position

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. What We Offer: The Account Relationship Management Specialist II role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits. What You'll be Doing: As an Account Relationship Management Specialist II, you will expand your client portfolio, actively identifying and developing new business opportunities. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth.

Requirements

• Bachelor’s Degree
• Communication: Strong verbal and written communication skills.
• Customer Service: Understanding of principles and practices for effective customer service.
• Product Knowledge: Familiarity with the organization's products or services.
• Sales Strategy: Ability to engage in moderate negotiation and sales tactics.
• CRM Software: Proficient use of Customer Relationship Management tools.
• Problem-Solving: Capability to resolve moderately complex customer issues.
• Organization: Strong organizational and time-management skills.
• Analytical Skills: Basic analytics for tracking performance and metrics.

Responsibilities

• Identify and develop new business opportunities within assigned market.
• Engage with clients to understand their needs and align them with the organization's offerings.
• Prepare and deliver effective sales presentations and product demonstrations.
• Negotiate product/service terms with moderate authority.
• Maintain comprehensive records of customer interactions and sales metrics.
• Follow up on leads and convert them into sales.
• Manage customer accounts and ensure their satisfaction.
• Collaborate with internal teams to address customer requirements and issues.
• Assist in the preparation of sales forecasts and performance reports.
• Participate in developing strategies to achieve sales targets.

Benefits

• Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html
• Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Full details of our benefits are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees