Account & Relationship Management Executive

Wolters Kluwer

About The Position

As an Account & Relationship Management Executive, you will manage a portfolio of strategic accounts and play a key role in shaping and negotiating product and service agreements. You’ll use your deep understanding of customer needs, business priorities, and market dynamics to drive demand, grow revenue, and deliver an exceptional client experience.

Requirements

Bachelor’s degree or equivalent experience.
4+ years of account management, sales, or relationship management experience, preferably in a B2B or enterprise environment.
Demonstrated success managing complex or high‑value accounts.
Proven ability to negotiate terms and close deals independently.
Strong analytical skills with experience using CRM tools (e.g., Salesforce, Dynamics).
Excellent communication, presentation, and stakeholder management skills.
Ability to work autonomously, manage a territory or book of business, and prioritize effectively.
Experience collaborating cross‑functionally with product, support, and implementation teams.

Responsibilities

Build strong, long‑term relationships with key decision-makers across assigned accounts.
Conduct thorough needs assessments to align solutions with customer requirements.
Negotiate terms and close deals with a high degree of autonomy.
Develop and execute targeted sales and account growth strategies.
Track, analyze, and optimize sales performance metrics.
Lead regular client check‑ins to ensure satisfaction and identify new opportunities.
Provide accurate and timely sales forecasts.
Support customers throughout product/service implementation.
Resolve complex issues quickly and effectively.
Identify upsell and cross‑sell opportunities across your account portfolio.