Account Relations Manager - Appleton, WI

Compass Group•Town of Grand Chute, WI

3d•$65,000 - $75,000•Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen.

Requirements

3+ years of experience in client relations, account management, customer success, or a related field.
Strong interpersonal, communication, and presentation skills.
Proven ability to manage multiple accounts and competing priorities.
Strong problem-solving skills with a high level of professionalism and customer focus.
Experience collaborating effectively with cross-functional teams.
Excellent organizational skills and strong attention to detail.

Nice To Haves

Proficiency with CRM platforms such as Salesforce, Dynamics 365, or similar systems preferred.

Responsibilities

Serve as the primary point of contact for assigned client accounts.
Build and maintain strong, long-term client relationships.
Understand client needs and provide tailored solutions and support.
Collaborate with internal departments to ensure seamless service delivery.
Monitor client satisfaction and implement strategies for continuous improvement.
Proactively identify opportunities to expand client engagement and account growth.
Track client issues, oversee resolution efforts, and ensure timely communication.
Prepare reports, business reviews, and presentations for clients and leadership.
Support client success initiatives and contribute to overall account retention efforts.