Account Relationhsp Assoc. - Sr

Huntington National Bank • Orlando, FL

6d • Onsite

About The Position

This senior level Account Relationship Associate position provides Simply the Best customer service at all times. It is responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance, and servicing of the relationship. The role fosters and develops internal and external relationships, including advising and counseling on bank products and services. It is also responsible for identifying, researching, analyzing, and resolving complex problems with accounts. The position requires processing and maintaining complete and accurate documentation, compiling information, composing memos, and preparing other correspondence. Additionally, the role maintains up-to-date knowledge on products, services, departmental systems, and related technology, and may train others. The Associate makes routine decisions in the absence of an officer and performs other duties as assigned.

Requirements

• High School Diploma or GED required
• 3 years in a clerical support role required

Nice To Haves

• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Ability to multi-task
• PC and internet proficiency

Responsibilities

• Provides administrative support, including typing, filing and answering telephones for a sales function for one or more account officers.
• Responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, and maintenance and servicing of the relationship.
• Fosters and develops internal and external relationships including advising and counseling on bank products and services.
• Responsible for identifying, researching, analyzing and resolving complex problems with accounts.
• Assist the sales function or an officer by processing and maintaining complete and accurate documentation.
• Compiles information, composes memos and prepares other correspondence that will be presented to clients, officers, attorneys, agencies and others.
• Maintains up-to-date knowledge and may train others on products, services, departmental systems and related technology.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED