Account Recovery Specialist - Hybrid

defi AUTO LLC • Westlake, TX

8d • $0 - $20 • Hybrid

About The Position

The Account Recovery Specialist is responsible for supporting customers through early-stage account recovery while delivering a professional, respectful, and solutions-focused customer experience. This role involves assisting customers with account questions, payment support, due dates, payoff information, account updates, and repayment options. This position is ideal for someone who enjoys problem-solving, communicating with customers, working in a fast-paced contact center environment, and helping customers identify options to bring their accounts current.

Requirements

• High School Diploma or GED
• At least one (1) year of experience in a high-volume call center
• Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely
• We handle and fully cover all required collections licensing across multiple states – no cost to you.

Nice To Haves

• Previous experience in customer service, call center, collections, banking, finance, billing, retail management, or account support
• Experience working with customers in sensitive or high-stress situations
• Ability to remain calm, professional, and solutions-focused
• Strong attendance, reliability, and productivity history
• Experience meeting performance metrics in a contact center environment

Responsibilities

• Provide customer support for payment questions, due dates, payoff information, and account updates.
• Process ACH requests and provide accurate payoff quotes.
• Assist customers with early-stage account recovery for accounts 1–45 days past due.
• Discuss repayment options and help set up payment arrangements when appropriate.
• Review account information and document updates accurately.
• Use skip tracing tools to locate and update customer information.
• Maintain professionalism, empathy, and compliance during all customer interactions.
• Meet quality, adherence, and efficiency expectations in a high-volume contact center environment.

Benefits

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Day One - Comprehensive Benefits Package
• We encourage your individual growth and look to promote within!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED