Account Receivable Specialist

OneMCI•Dallas, TX

6d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a confident communicator with a strong sense of professionalism and empathy? We’re seeking experienced Account Receivable Specialists to join our high-performing team and help recover past-due consumer accounts while maintaining respectful and trust-based customer relationships. As a Recovery Specialist, you’ll begin with our paid, two-week professional training program, where you’ll learn advanced recovery strategies and negotiation techniques. Once trained, you’ll work directly with customers to resolve outstanding balances and support their journey toward financial stability. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Responsibilities

Use a variety of contact technologies and recovery strategies to locate the correct parties.
Understand each customer’s financial situation and recommend appropriate payment solutions.
Negotiate payment terms with empathy, tact, and professionalism.
Handle both outbound and inbound calls effectively.
Follow all required scripts, policies, and procedures with precision.
Respond confidently to common objections and guide customers toward resolution.
Meet monthly performance goals and complete other assigned duties.
Attend team meetings and training sessions; stay current with updates to systems, processes, and program knowledge.
Adhere to all attendance and scheduling requirements.

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Earn PTO and paid holidays to take the time you need.
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Secure your future with retirement savings programs, where available.
Short-term disability coverage is available to help protect you during unexpected challenges.
Access life insurance options to safeguard your loved ones.
Accident and critical illness insurance
With a focus on internal promotions, employees enjoy significant advancement opportunities.
Learn new skills while earning a paycheck.
Enjoy a team-oriented culture that fosters collaboration and engagement.
Be comfortable while you work.