Account Receivable Collections Specialist

Perseus Group, Constellation Software

5d•$54,000 - $66,000

About The Position

We are seeking an experienced, detail-oriented, and proactive Accounts Receivable & Collections Specialist to support our growing billing team. This role manages customer accounts, monitors outstanding balances, and ensures timely collection of payments. The successful candidate will provide excellent customer service, collaborate to negotiate timely payments, and accurately document all related communications on customer accounts. The ideal candidate is personable, efficient, organized, self-motivated, and able to work in a fast-paced environment.

Requirements

3–5 years of Collections experience or a combination of education and industry experience in Accounts Receivable, Collections, or related accounting roles.
Knowledgeable in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, formulas, and filtering
Strong data reconciliation and analytical skills with excellent attention to detail.
Working knowledge of AR best practices.
Experience with ERP/accounting systems (e.g., SAP, Great Plains, QuickBooks, etc.).
Prior experience with a software company is an asset.
Experience with Salesforce/HubSpot and PaySimple is an asset.
Excellent customer service skills, with the ability to be courteous and persuasive.
Exceptional written and verbal communication skills.
Ability to work under pressure, problem-solve, analyze, and prioritize in a multi-task environment.
Proven ability to process a high volume of work with accuracy, attention to detail, and meet expectations in a timely manner.
Goal-oriented, able to make focused decisions, and performance-driven.
Must be flexible, adaptable, effective, and efficient in promoting a healthy work environment.

Nice To Haves

Associate or Bachelor's degree in Accounting, Finance, or related field.
Experience in high-volume AR environments.
Knowledge of credit management and collections strategies.

Responsibilities

Contact customers to resolve overdue accounts, negotiate payment arrangements, and secure payments by asking probing questions to understand objections, overcome stall tactics, and determine necessary actions for delinquent accounts.
Resolve collection issues by examining customer terms and payment history, establishing payment plans, and recording payments.
Maintain accurate tracking and documentation of customer activity, communications, and payments for audits and compliance.
Collaborate with internal departments to resolve billing issues and improve AR processes.
Reconcile invoicing, contract and payment discrepancies.
Identify and escalate delinquent accounts as needed.
Prepare weekly and monthly AR metrics, reports, and tracking spreadsheets.
De-escalate situations with customers and strive for one-call resolution.
Handle and process payments through multiple channels (phone and email).
Develop strong rapport while connecting with customers.
Perform administrative tasks and additional duties as required.