Account Protection Fraud Investigator

Arizona Financial Credit Union•Phoenix, AZ

16h•Hybrid

About The Position

The position is responsible for a wide range of investigative functions concerning allegations of fraud, forgery, embezzlement, conspiracy, money laundering and all other financial crimes. This role involves conducting financial investigations by researching and analyzing financial information, reporting findings with supporting documentation, and monitoring compliance with state and federal Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AML), and OFAC laws and regulations. The investigator will be accountable for identifying and taking appropriate action on items or transactions that present a risk or have caused a loss to the organization, and will be responsible for the verification of new accounts to enable services for new credit union members. Additionally, the role involves managing a queue of negative account balances to minimize losses, presenting educational information on loss prevention and fraud trends, and providing support to various Risk Management and Loss Prevention processes. The position requires the ability to make rapid decisions in a fast-paced environment and offers schedule flexibility, including Saturday hours. The investigator will also provide support to senior investigators, the AP Team, and the Director of AP for CTR’s/SAR’s research, review BSA/AML accounts, perform identity checks for new account openings/modifications, manage Overdraft Privilege Opt in/out, handle Akcelerant queues and inquiries, review Remote Deposit Capture, review ATM/SBO, approve/deny/review wires, and be responsible for law enforcement follow-up. The role also includes submitting payments on AP invoices, ordering supplies, managing shared branching limit increases, handling Early Warning Service reports of bad checks/ACH, performing Meridianlink Credit report inquiries/alerts, conducting 314a reviews, elder abuse investigations, processing traveling abroad requests, handling card suppression requests/calls, and responding to other financial institutions. Business account reviews for approval/denial and the ability to work in different vendor applications are also key responsibilities. The investigator must ensure all member, employee, and credit union official information is kept confidential. This role coordinates and oversees an effective Bank Secrecy Act/Anti-Money Laundering/OFAC Compliance Program, establishes and maintains SAR investigation processes, and stays abreast of emerging industry trends, scams, and regulatory changes, advising the Compliance Officer of risks and recommending mitigation strategies. Other job-related duties as assigned.

Requirements

High School diploma or general education degree (GED).
Knowledge of computers and software applications in Windows, Excel, and Word.
Ability to type 25 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations.
Ability to write business correspondence, write reports and procedure manuals.
Ability to write business correspondence in response to sensitive inquiries or complaints.
Ability to communicate verbally both in person and on the telephone.
Ability to speak effectively to members regarding sensitive inquiries or complaints.
Ability to define problems, collects data, establish facts, and draw valid conclusions.
Ability to apply mathematical concepts to determine and test reliability and validity.

Nice To Haves

One (1) year experience in a financial institution or related field in Consumer Lending, Investigations or Collections or any equivalent combination of education and experience.

Responsibilities

Conducts financial investigations by researching and analyzing financial information.
Reports findings of financial investigation with supporting documentation.
Monitors compliance with state and federal Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AML), and OFAC laws and regulations.
Identifies and takes appropriate action on items or transactions that present a risk or have caused a loss to the organization.
Verifies new accounts to enable services for new credit union members.
Manages and works a queue of negative account balances to minimize losses.
Presents educational information and alerts regarding loss prevention practices and current fraud trends to the organization.
Provides support to various Risk Management and Loss Prevention processes.
Assists with Relay calls-hearing impaired.
Handles robbery process for the organizations, including phone calls and email notifications.
Supports senior investigators, AP Team, and Director of AP for CTR’s/ SAR’s research.
Reviews BSA/AML accounts.
Performs identity checks for new account opening/modification.
Manages Overdraft Privilege Opt in/out.
Handles Akcelerant queues and inquiries.
Reviews Remote Deposit Capture.
Reviews ATM/SBO.
Approves/denies/reviews wires.
Responsible for Law enforcement follow up.
Submits payment on all AP invoices.
Responsible for Supply ordering.
Responsible for Shared branching limit increase.
Responsible for Early Warning Service report of bad checks/ACH.
Handles Meridianlink Credit report inquiries/alerts.
Performs Treasury Department 314a review.
Conducts Elder abuse investigation.
Processes traveling abroad request.
Handles Card suppression request/calls.
Responds to other Financial institutions.
Performs Business account reviews for approval/denial.
Works in different vendor applications through phone calls and completing an investigation.
Ensures all members, employees, previous employees, and Credit Union Officials information is kept confidential.
Coordinates and oversees an effective Bank Secrecy Act/Anti-Money Laundering/OFAC Compliance Program.
Establishes and maintains appropriate SAR investigation, review and reporting processes.
Stays abreast of and analyze developing industry and compliance trends, scams or schemes, and changes to laws and regulations pertaining to BSA/AML/OFAC/USA Patriot Act.
Advises Compliance Officer of emerging risks, new or amended laws, regulations, or agency guidance and recommends and implements changes and controls to mitigate those risks.
Performs other job-related duties as assigned.