Account Processor

U.S. Bank • Earth City, MO

4d

About The Position

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information. Performs tasks related to 1099-C processing and CIT remediation which includes but is not limited to account reviews, account coding, taking in-bound calls concerning 1099-C and helping cardholders with 1099-C related questions.

Requirements

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience

Nice To Haves

• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Responsibilities

• Entering new account information
• Changing information on existing accounts
• Recording transactions
• Answering customer inquiries
• Receiving, classifying, consolidating and summarizing documents and information
• Completing reports and providing administrative support
• Customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information
• Performing tasks related to 1099-C processing and CIT remediation
• Account reviews
• Account coding
• Taking in-bound calls concerning 1099-C
• Helping cardholders with 1099-C related questions

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED