Account Processing Specialist

Pedernales Electric Cooperative•Johnson City, TN

19d•$22 - $33•Hybrid

About The Position

This position is responsible for administering the Capital Credits, Billing, Remittance and other member related programs in support of the Cooperative’s strategic initiatives.

Requirements

Knowledge of computer systems which may include setting up or using hardware and software programs entering data or processing information
Knowledge of accounting and billing procedures
Knowledge of principles and processes for providing customer service
Knowledge of the Cooperative’s Policies and Procedures
Knowledge of acceptable and unacceptable legal documents for estate payouts
Knowledge of effective research and analysis methods
Skilled in prioritizing and managing changing priorities
Skilled in time management
Ability to anticipate, identify, analyze and resolve conflict and problems
Ability to communicate effectively verbally and in writing
Ability to multitask in a fast-paced environment with frequent interruptions
Specialist Qualifications Associate’s Degree in a related field. Four years of customer service experience Directly related experience may substitute for education
Associate Qualifications High School Diploma Two years of customer service experience Directly related experience may substitute for education

Nice To Haves

Experience in data measurement and analysis preferred

Responsibilities

Communicate the Capital Credits, Member Assistance, Medical Necessity and Debt Recovery Programs to members and employees.
Analyze and validate allocations, retirements and updates for all capital credit accounts and assist with managing escheat funds in cooperation with the Texas State Comptroller’s Office
Review, verify and validate Board of Directors petitions for accuracy and provide required documentation to open records
Determine estate and early payout amounts ensuring all unretired, unclaimed and unissued funds are accounted for; research and identify proper heirs when dealing with estates
Respond to incoming capital credit correspondence and inquiries and web requests
Post and process recurring payments, returns, declines and reports from all payment channels; troubleshoot exception payments and make required corrections
Create and transmit files to the bank for deposit
Verify and make adjustments related to the payment files from the lockbox service provider and banks
Analyze, troubleshoot, resolve member concerns, escalations and complex issues
Schedule, manage and process data through interfaces with the Meter Data Management (MDM) and billing systems
Perform bill calculations, manual bills and delinquent processes
Troubleshoot complex billing adjustments, account inquiries and corrections including creation of service orders as necessary
Partner with other departments and staff to ensure member issues are addressed and resolved
Compile all statistical and financial reports for leadership and Board of Directors
Work with collection agencies to recover previously written off accounts and report outstanding balances timely
Process and report member refunds weekly
Analyze and process member disconnections for non- payment
Process and manage the tax exemption certificates, review reports and update accounts
Reconcile accounts receivable module and the Payment Gateway daily
Review and process bankruptcy filings
Work with software vendor to troubleshoot and resolve critical issues
Maintain the security of confidential information
Stay abreast of advances in technology
Demonstrate regular and prompt attendance
Performs other related duties as necessary or assigned