Operations Processing Specialist

Advisor Group•La Vista, MN

7d•$52,000 - $54,000•Hybrid

About The Position

As a member of the Transaction Verification Team, you will conduct reviews of transactions and initiate contact with end clients for authorization. You will frequently work with multiple parties during the course of handling transactions including operations processors for completeness and financial professionals to assist in making contact with the end client. The primary responsibility of a verification specialist is to contact clients to verify disbursement requests have been authorized by them and ask additional questions when necessary. You would handle incoming and outgoing calls for client verification or inquiries from Financial Professionals related to verification requirements. To ensure that all verifications are promptly followed up on, you will also record and maintain a record of every contact they handle. Interact with all parties involved in obtaining verification information effectively and competently.

Requirements

2+ years of customer service or contact center experience
Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, PowerPoint
Excellent communication & organizational skills
Ability to thrive in a fast paced, entrepreneurial environment
STRONG customer focus orientation
High attention to detail, analytical mindset, and problem-solving skills
Be able to work independently and maintain high levels of quality
Ability to work and remain focused under pressure
Ability to participate and contribute in a team environment
Ability to work additional hours as needed
Minimum of high school diploma or equivalent is required.

Nice To Haves

2+ years’ experience in financial services operations or broker-dealer setting
Bachelor’s Degree in Business, Finance or related field is preferred
CRM experience / Salesforce experience
Completion of FINRA SIE exam

Responsibilities

Analyze account activity and responses from clients to spot anomalies or patterns that might point to fraud
Facilitate communication with clients via phone or text message when applicable
Facilitate communication with financial professionals when assistance is needed with contacting the client
Confidently validate the identity of the clients
Able to identify keywords or phrases that may indicate fraudulent activity and know when to escalate to AML, CIU, or Elder Issues
Manage incoming calls, outgoing calls, and the voicemail system while splitting duty for both.
Handle the verification process each day using dependable and repeatable procedures.
Use of various software / financial platforms
Actively support the departmental goals by staying attentive to the phone system queues
Perform required duties within internal applications as appropriate, with high attention to detail and quality.
Create a strong working relationship with customers and internal teams
Demonstrates the ability to reach decisions promptly and implement appropriate action, deferring to the manager only when appropriate
All other duties as assigned