Operations Processing Supervisor

First Bank & Trust•Brookings, SD

About The Position

This person is responsible for supervising s taff and daily activities in the Operations Processing D epartment , with respect to electronic payments and check processing. This person will oversee operational functions, such as Proof of Deposit, ACH Origination/Receiving, exception items, core system End o f Day processing , Remote Deposit Capture, Lockbox services and balancing of daily deposit transactions. This person ensure s that all daily work is completed , p osted timely and accurate to provide internal and external customer satisfaction. This person is responsible for staff development and training, as well as continuous process improvement .

Requirements

This person should have a b achelor’s degree and five years of bank - related experience or the equivalent
This person mus t posse ss a working knowledge of banking operations, transaction flows, risk controls, compliance , and technology used by the c orporation
This person must als o posse ss excellent leader ship skills, analytical skills , decision maki n g skil ls and change management skills
This person must also display excellent written and oral communication and be able to communicate effectively with all levels within the c orporation

Responsibilities

Lead the team and develop an atmosphere of teamwork, open communication and unity
Provide oversight of all services offered from early ACH Receiving to N ight P rocessing
Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner
Be a resource and a subject - matter expert for management and staff regarding department processes, procedures and systems related to ACH payments and Check 21 Services
Research and resolve escalated processing issues
Lead change with C ontinuous I mprovement initiatives to contribute to process improvement s , operational efficienc ies , and superior customer service
Empower staff to self-change processes , l ooking for both incremental improvements and transformational opportunities
Evaluate and manage the operational risk within all functions of the department
Investigate and research more complex data and customer problems by gathering appropriate information
Interact with a diverse number of internal and external contacts
Delegate and assign tasks and responsibilities to employees
Monitor performance and provide necessary feedback
Clearly communicate goals and challenge employees through job enrichment
Analyze and assess conditions thoroughly to make independent decisions regarding daily processing and procedural issues
Work with appropriate vendors and/or internal departments to resolve system, software , and connectivity issues
Develop and implement processes and reporting to mon itor quality and quantity performance to ensure adherence to established Performance Level Standards (PLS) , and report performance to management at least monthly
Actively pursue developmental and growth opportunities as identified by you and/or your m anager
Act in accordance with First Bank & Trust policies and procedures as set in the employee handbook
Adhere to compliance procedures and participate in required compliance training