Account Principal

GetWellNetwork, Inc.

4d•$150,000 - $230,000•Remote

About The Position

Get Well is looking for an Account Principal who is passionate about driving meaningful outcomes, growth, and long-term partnerships within some of the country’s leading hospitals and health systems. The Principal will be a strategic partner to our most innovative healthcare provider customers, responsible for driving the growth, retention, and renewals of these accounts. This leadership role requires developing and cultivating deep c-level relationships within hospitals and health systems, a strong foundational understanding of healthcare technology solutions, an ability to foster consultative relationships, and a strong track record of delivering measurable ROI for healthcare clients. You will collaborate closely with cross-functional teams to ensure customers are maximizing the value of our solutions and achieving their desired outcomes.

Requirements

7+ years of experience in a client success, account management, or consulting role, with at least 3 years of experience in healthcare technology or healthcare IT solutions.
Demonstrated success in driving client growth, renewals, and ROI in a B2B SaaS or healthcare technology environment.
Strong understanding of healthcare provider operations, clinical workflows, and healthcare IT systems.
Deep experience partnering with c-suite healthcare leaders
Knowledge of current industry trends, regulations (e.g., HIPAA, interoperability), and healthcare delivery models.
Ability to build and maintain strong relationships with C-suite executives, clinicians, and operational leaders. A consultative, solutions-oriented approach to solving complex problems.
Ability to set and exceed targets for client growth, retention, and satisfaction. Experience with account planning, forecasting, and managing client portfolios.
Exceptional verbal and written communication skills. Ability to articulate complex concepts in a clear and compelling way to diverse audiences.
Strong analytical skills with the ability to identify client needs, diagnose issues, and propose actionable solutions.
A team player who thrives in a fast-paced, cross-functional
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations

Responsibilities

Executive Relationship Management:
Build and nurture deep, consultative relationships with executive stakeholders
Serve as the primary executive point of contact, escalating and resolving strategic issues as needed.
Facilitate executive business reviews focused on outcomes, ROI and strategic alignment
Renewal and Revenue Ownership:
Manage forecast renewal accuracy in CRM
Own end to end renewal strategy and execution inclusive of proposal development and contract negotiations
Drive strong gross and net revenue retention outcomes
Client Growth & Expansion
Expand the company’s reach within client organizations by developing new relationships with key executive buyers
Identify, quantify and close expansion opportunities
Partner with Product, Sales, and Operations to develop compelling value-based growth proposals
Build account plans that align with client priorities and with the company’s long-term growth strategy
Strategic Account Leadership:
Act as the internal quarterback for assigned accounts to ensure alignment across operations, professional services, support, product, and engineering
Translate client feedback into actionable insight for product leadership
Ensure contractual commitments, success metrics, and value realization goals are clearly defined and achieved
Market Industry & Insight:
Stay current on healthcare trends, regulations and payment models in order to position the company as a strategic partner - not just a vendor - within client organizations.