Principal, Account Management

MedImpact Healthcare Systems, Inc.•San Diego, CA

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary Principal, Account Management leads initiatives to promote departmental efficiency and staff development in support of respective client.

Requirements

BA/BS Degree; 8+ years related experience and 8+ years of SME in respective area(s); (or equivalent combination of education and experience) with at least 4+ years leading individual contributors and leaders of leaders; which may be substituted with an appropriate mix of leadership experience and 5 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP+ level) that must completed within 12 months in new position.
Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases
Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required; knowledge of healthcare products and contracts preferred; Consultative selling and negotiation skills; Demonstrated experience creating and delivering client presentations using; Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required; Good interpersonal skills, excellent communication, writing and presentation skills essential
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Business Acumen
Directing Others
Organizational Agility
Conflict Management
Drive for Results
Political Savvy
Customer Focus
Innovation Management
Strategic Agility
Decision Quality
Managerial Courage

Responsibilities

Serve as the executive lead and primary point of contact for the State Medicaid PBA programs, TennCare, CoverRx and CoverKids
Ensure all activities comply with local, state, and federal laws, including Medicaid regulations and contractual obligations.
Supervise account structure, staffing plans, and performance metrics for the Account TeamLead and provide state and federal Medicaid-specific guidance to assigned Account Team to execute account strategies
Shall have day-to-day authority to manage all Contract requirements and Contractor’s services for all the TennCare PBA Programs.
Act as strategic liaison to align efforts with senior leadership. Provides linkage to senior leadership
Oversees defining and creating go to market training of all Account employees to ensure consistent best practices for client presentations and communication of KPIs during quarterly/annual client engagements across all lines of business.
Monitor contract performance metrics, pricing compliance, rebate mechanisms, and overall financial health
Empowers internal parties to build and maintain lasting client partnerships through interactions with consultants and clients.
Develop and implement long-term strategies to maximize formulary access, reimbursement, and contract performance
Contributes to and supports effective strategies for client facing materials, including coaching on delivery of talking points and areas to be aware of when dealing with clients and consultants.
Leads, develops, manages, or assists with key projects which require Account Executive input or leadership; Collaborate closely with key internal leadership contacts on special projects as assigned
Enhances and ensures access to appropriate resources, empowering Account Executives to operate efficiently and effectively to improve services to all clients; Provides Account Executive representation for the Account Management Department in interdepartmental meetings and committees. Establishes and maintains relationships with key department leaders to ensure successful interdepartmental interactions.
Participates in cross-departmental programs and products aimed at generating additional revenue and/or improving services to client health plans.
Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.