Account Planner

CJK Group, Inc. • Lebanon Junction, KY

7d • Onsite

About The Position

At Sheridan Lebanon Junction, we're passionate about bringing books and publications to life through high-quality printing. Behind every finished product is a team that keeps our operation running efficiently...including our Customer Service team. Do you enjoy managing multiple projects, solving problems, and working directly with customers? Sheridan is looking for an Account Planner to serve as the primary connection between our customers and our manufacturing team. In this role, you'll ensure projects move smoothly from order entry through production and final delivery while providing exceptional customer service every step of the way. If you're organized, detail-oriented, and thrive in a fast-paced manufacturing environment, we'd love to meet you!

Requirements

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Strong analytical, organizational, and time management abilities.
• Ability to adapt in a fast-paced manufacturing environment.
• Availability to work weekends and holidays as business needs require.
• Strong Microsoft Office skills.

Nice To Haves

• 5-6 years of experience in manufacturing, print production, customer service, project coordination, or a related administrative/operations role.
• Additional technical training or certifications.

Responsibilities

• Serving as the primary point of contact for assigned customer accounts.
• Gathering project requirements and translating them into detailed production, shipping, and mailing instructions.
• Coordinating with production, scheduling, purchasing, shipping, and outside vendors to ensure projects stay on schedule.
• Communicating regularly with customers to provide updates, answer questions, and manage changes.
• Reviewing job specifications for accuracy before production begins.
• Monitoring jobs throughout production to ensure quality, timelines, and customer expectations are met.
• Working with internal teams to troubleshoot issues, identify root causes, and develop solutions.
• Supporting estimating, special projects, and production planning as needed.
• Mentoring less experienced Account Planners and assisting with process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED