Account Partner Director - Retail Professional Services

Salesforce•Atlanta, GA

About The Position

The Account Partner Director, Retail Professional Services is a senior client-facing leader responsible for driving the successful delivery and expansion of Salesforce Professional Services engagements within a portfolio of retail industry accounts. This role combines deep industry expertise, executive relationship management, and services sales acumen to ensure customers achieve maximum value from their Salesforce investments.

Requirements

10+ years of experience in professional services, consulting, or services sales, with significant experience in the retail industry
Proven track record of managing and growing enterprise client relationships and exceeding revenue targets
Strong understanding of Salesforce platform capabilities and how they apply to retail business processes (Commerce, Marketing, Service, Data/AI)
Demonstrated ability to develop and present complex services proposals to executive audiences
Excellent communication, negotiation, and presentation skills
Experience working in a matrixed environment, collaborating across sales, delivery, and product teams

Nice To Haves

Salesforce certifications (e.g., Administrator, Sales Cloud, Service Cloud, or industry-specific)
Experience with agile delivery methodologies
Bachelor's degree in Business, Technology, or a related field

Responsibilities

Serve as the primary executive point of contact for Professional Services engagements across a defined portfolio of retail accounts, building trusted advisor relationships with C-suite and senior stakeholders
Drive the identification, qualification, and closure of Professional Services opportunities including implementation, advisory, and managed services
Collaborate with Account Executives, Solution Engineers, and Delivery teams to develop comprehensive services strategies aligned to customer business outcomes
Lead the development of Statements of Work (SOWs), project proposals, and services roadmaps tailored to retail industry needs
Partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery
Proactively identify expansion opportunities within existing accounts, driving growth in services revenue and deepening the Salesforce footprint
Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success
Maintain a strong understanding of retail industry trends, challenges, and Salesforce product capabilities to provide relevant, strategic guidance
Accurately forecast services pipeline and revenue within assigned territory