Account Operations Specialist, Language Services

AMN Healthcare

5d•$27 - $32

About The Position

AMN Healthcare Language Services is seeking a highly organized and proactive Account Operations Specialist to join our team, reporting directly to the Account Operations Manager, Language Services. In this crucial role, you'll be instrumental in streamlining processes, managing resources, and ensuring our clients and internal teams have the support they need to succeed. If you thrive on tackling operational challenges, coordinating efforts, and building strong relationships, this is the right role for you. Key to your success will be your meticulous attention to detail, ability to juggle multiple initiatives, strong communication and problem-solving skills, and your talent for building trust with both clients and colleagues If located by a AMN Hub: Dallas TX, San Diego, CA, Boca Raton, FL or Atlanta, GA role is 4 days onsite

Requirements

Excellent customer service and account coordination skills.
Proven ability to collaborate effectively across cross-functional teams.
A strong understanding of account and customer support management procedures.
Meticulous attention to detail and strong organizational abilities.
Ability to manage multiple concurrent initiatives and prioritize effectively.
Strong communication and problem-solving skills.
Focus on achieving measurable results and supporting procedural improvements.
Adaptability to changing business environments and evolving organizational need
High School Diploma/GED plus 5-7 years of work experience
Minimum of 5+ years of experience in a similar operations support or account coordination role within a health-tech company, healthcare consulting firm, or health plan/provider organization.

Nice To Haves

Knowledge of the language services industry is a plus.

Responsibilities

Operational Efficiency & Support
Support System Enhancement: Help identify and implement solutions to address manual processes and fragmented systems (like Salesforce limitations or multiple ticketing systems) that hinder day-to-day tasks.
Facilitate Onsite Support: Assist in providing necessary training materials and resources to clients, third-party partners, and internal teams to reduce the burden on Account Managers for onsite support, including audits, device refreshes, and virtual troubleshooting.
Assist with Billing Issues: Serve as a point of contact for routine billing inquiries, escalating complex issues to the Accounts Receivable team when necessary to ensure efficient resolution.
Contribute to Training Programs: Support the development and implementation of training programs for support teams, helping them independently handle equipment-related issues and reduce reliance on Account Managers.
Resource & Relationship Coordination
Hardware Management: Assist with overseeing the entire lifecycle of hardware, including ordering, tracking, and coordinating replacements to ensure our teams have the necessary equipment without interruption.
Budget Support: Provide support in managing the hardware budget for the Account Operations team, helping to track statistics and spend to ensure cost-effectiveness and optimal resource allocation.
Stakeholder Communication: Help cultivate strong internal and external relationships, ensuring all stakeholders are consistently informed about project status and operational initiatives.
Client Support: Manage requests and support tasks, responding to client partner and internal business partner requests in a timely and accurate manner via tickets, phone, email, or chat.
Portfolio Task Management: Effectively coordinate tasks and workflows across multiple client requests simultaneously.