Account Operations Specialist

Western Governors University•Bentonville, AR

6d•$20 - $30

About The Position

The Account Operations Specialist is responsible for assisting in operational duties connected to the university wide refund process. This role ensures processes are in compliance with university, state, and federal regulations along with standard accounting procedures. The Specialist will provide timely and accurate processing of student related refunds using a variety of university wide applications, state and federal sites, as well as other system applications. They will work closely with a variety of offices across the institution and supports new and continuing students who are enrolling at the university. The Specialist will assist with the preparation of audit material as well as perform quality assurance duties as assigned. This role will support student retention, graduation, and satisfaction goals.

Requirements

Strong understanding of accounting theory, practices, and procedures
Strong account analysis experience
Organized, detailed and deadline oriented
Ability to think critically and use data to make informed decisions
Strong work ethic and problem-solving skills
Excellent written and oral communication skills
Proficient working knowledge of Microsoft Office applications
Ability to act and operate independently with minimal direction from manager, as well as participate as a team
Comfortable working with others over the telephone, have a clear speaking voice and a personable demeanor
Dedicated to excellent, accurate and efficient customer service
Ability to perform record-keeping tasks with a high level of accuracy
High level of integrity and trustworthiness
Associate's Degree
1 year of experience in student accounts, finance, or accounting role, preferably within a higher education setting.
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.

Nice To Haves

Bachelor's Degree
Experience with student information systems (e.g., Banner) and federal aid experience

Responsibilities

Supports university retention and graduation goals.
Processes refunds requested manually or via the system in a timely and efficient manner.
Researches and resolves account discrepancies.
Maintains accurate accounting documents and records.
Ensures compliance with university, state, and federal regulations and procedures.
Attends and participates in meetings as required.
Serves as backup and assists other functions as needed.
Completes any special projects or reports as needed for Supervisor.
Performs other job-related duties as assigned.