Account Operations Specialist II (Manheim)
About The Position
This role serves as the primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts. It involves collaborating with auction teams and various stakeholders to provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders. The position coordinates sale vehicle run processes and maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. Responsibilities include building positive relationships with assigned clients, examining vehicles in the sales lineup to ensure standards and quality, completing estimates for reconditioning services to improve vehicle value, coordinating and approving reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. The role also educates and acts as a liaison for clients on auction processes and recommends or upsells Manheim/CAI products and services based on client needs. Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines. Proficiency with computer software including Microsoft Office applications and other internal business platforms is required. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field.
- OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
- Safe drivers needed; valid driver’s license required.
- Proficiency with computer software including Microsoft Office applications and other internal business platforms.
Nice To Haves
- Prior experience vehicle reconditioning and or general auto body knowledge
- Self-starter with ability to work with minimal supervision
- Ability to handle multiple tasks simultaneously
- Excellent verbal and written skills
- Ability to operate vehicles with standard and automatic transmission
Responsibilities
- Serve as the primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts.
- Collaborate with auction teams and various stakeholders.
- Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies.
- Foster positive relationships with both internal and external stakeholders.
- Coordinate sale vehicle run processes.
- Maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
- Build positive relationships with assigned clients.
- Examine vehicles in the sales lineup to ensure standards and quality.
- Complete estimates for reconditioning services to improve vehicle value.
- Coordinate and approve reconditioning services.
- Conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
- Educate and act as a liaison for clients on auction processes.
- Recommend and/or upsell Manheim/CAI products and services based on client needs.
- Demonstrate effective prioritization skills and professionalism in client relationships.
- Assist in resolving client issues promptly and professionally.
- Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
- Demonstrate proficiency with computer software including Microsoft Office applications and other internal business platforms.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform any other duties assigned.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
