Account Operations Specialist II (Manheim)

Cox Enterprises • Orlando, FL

1d • Onsite

About The Position

This role involves performing various clerical and administrative duties related to vehicle reconditioning fulfillment. The specialist will evaluate reconditioning needs, provide timely and accurate quotes, and perform walk-arounds to assess cosmetic repairs. They will estimate costs, discuss repairs with customers for approval, and record outcomes in appropriate tools. The position requires managing customer expectations through proactive communication, coordinating with reconditioning shop areas for repairs, and creating/maintaining charges associated with reconditioning fees. Building strong service relationships with customers, responding to inquiries, and resolving problems are key. The specialist must be knowledgeable about customer account agreements, vehicle files, title verification, and reconditioning completion records. Entering pertinent information into AS400, AutoPoint, and other tools, and utilizing these systems to monitor and track vehicle repairs are essential. Communication and scheduling of repairs with Recon Shop management, monitoring the reconditioning process to ensure timeline commitments, and reviewing completed work for quality standards are also part of the role. Additionally, the role involves soft selling additional services to dealers upon delivery of existing work and following up with customers to confirm satisfaction. A strong commitment to safety procedures and behaviors is expected.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field
• Safe driver's needed; valid driver's license required
• 4 years of clerical or administrative support experience required.
• Excellent communication and organizational skills required.
• Advanced computer software skills necessary.
• Must be able to use general office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Must clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.
• Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Responsibilities

• Perform various clerical and administrative duties relating to vehicle recon fulfillment.
• Evaluate reconditioning needs and provide timely and accurate quotes.
• Perform walk around of the units and evaluate cosmetic reconditioning needed.
• Estimate cost for cosmetic repairs and discuss with customer to gain approval.
• Record the outcome in the appropriate tools.
• Manage customer’s expectations of recon fulfillment activities through proactive communications.
• Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
• Create and maintain charges associated with reconditioning fees related to these accounts.
• Build deep service relationships with customers.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
• Enter all pertinent information into AS400, AutoPoint, and other tools for approved work requested by customer.
• Utilize the AS400/VCF/AutoPoint systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Recon Shop management.
• Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work ensuring customer quality standards are achieved and/or exceeded.
• Soft sell additional services to dealers upon delivery of existing work.
• Follow up with customer to confirm completion and satisfaction.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees