Account Operations Specialist I

FIRST INTERNET BANK • Fishers, IN

1d • Onsite

About The Position

As the Account Operations Specialist I, you will perform the functions required to support lending and deposit lines of business. You will also interface with internal and external customers to ensure a great customer experience.

Requirements

• High School degree required
• Strong administrative skills, including computer/word processing skills.

Nice To Haves

• some college preferred
• A minimum of one year of experience boarding or servicing commercial and consumer loan packages for various loan types preferred.
• A minimum of one year of operational and customer service experience in a bank setting preferred.
• Previous experience with vehicle titles preferred.

Responsibilities

• Perform loan boarding/servicing functions, imaging documents, lien perfection for various collateral types, while providing internal and external customer service.
• Perform reviews of newly opened accounts and maintenance on existing deposit accounts.
• Assist with customer calls.
• Identify problems or errors in documentation and resolve with the appropriate party.
• Process incoming physical payments and payoffs.
• Meet performance goals for accuracy, productivity and customer service.
• Work as a team to support other Operations personnel to ensure all processes and services are completed on time and accurately.
• Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED