Account Operations Rep

Columbia Sportswear • Portland, OR

5d • Hybrid

About The Position

This position is responsible for the management and execution of Columbia Sportswear Company’s North American order book. This also includes working across several cross functional departments including up to 15 Sales Representatives, Finance, Logistics, Distribution, Planning and Master Data. Provide exceptional account management execution for assigned channel or region that supports Columbia Sportswear’s supply chain strategies and revenue goals. Leverage cross functional relationships to ensure completion of key order management activities, issue identification and resolution, and customer engagement initiatives.

Requirements

• College degree in related field preferred
• Critical thinking skills
• Skilled with analytical tools – (including Microsoft Office Suite. Power BI, Tableau, etc.) is strongly preferred
• Strong problem solving/decision making skills
• Demonstrate good written and verbal communication skills
• Experience communicating results to a diverse set of audiences – both internally and externally
• Must be dedicated, with a high degree of integrity
• Demonstrates future vision and continual improvement of processes and people
• Ability to perform in high pressure situations
• Able to manage through ambiguity
• Reasoning Ability: Must exhibit sufficient problem-solving skills to address issues that may arise concerning operational and staffing issues.
• SAP experience preferred

Responsibilities

• Manage life of an order process including order deadline, in season order updates, on time shipping and follow up.
• Ensure customers’ orders are delivered in full on time, in alignment with Columbia Sportswear’s go to market strategies and corporate forecast.
• Collaborate with sales reps/sales management to ensure consistent contract review and documentation/approval of date changes and cancellations.
• Work to ensure that supply chain initiatives (i.e. direct ship) are being fully and successfully leveraged. Recommend and implement additional opportunities for expansion of these initiatives.
• Identify and initiate strategic cross functional relationships to drive account execution.
• Utilize internal/external resources to fully understand the complexities of retail partners.
• Compile and analyze key metrics to drive customer-based solutions and decision making.
• Expert in customer’s requirements, behaviors, and expectations.
• Drive improvement in order management processes/practices across the Supply Chain.
• Review, investigate and validate customer chargebacks negotiating reversals where applicable.

Benefits

• 401k plan plus a generous company match
• medical
• dental
• vision
• life Insurance
• disability
• flexible spending accounts
• health savings account
• an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services)
• EAP + which is free and confidential 24/7/365 counseling services
• extensive wellness benefits
• employee discounts
• a generous time off program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree