Account Operational Executive - San Diego, CA

HALO Diagnostics•Indian Wells, CA

5d•Hybrid

About The Position

At HALO Diagnostics (HALO Dx), we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives. We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager. In this role, you’ll lead a team of 10+ Patient Navigators across multiple sites in San Diego and the surrounding area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.

Requirements

Bachelor's degree in healthcare administration, Business Administration, Operations Management, or a related field required
Equivalent combination of education and relevant healthcare operations experience will be considered
5-8+ years of progressive experience in healthcare operations, account management, or clinical support leadership
3+ years of people management experience, including direct supervision of teams of 8-10+ employees
Experience supporting multi-site healthcare operations (imaging centers, diagnostics, outpatient clinics, labs, or similar environments).
Proven ability to manage non-exempt staff, including scheduling, timekeeping, performance management, and corrective action
Demonstrated success improving patient experience, workflow efficiency, and operational KPIs
Strong collaboration experience with clinical partners, site leadership, and cross-functional teams
Comfortable operating in fast-growing or scaling healthcare organizations
Experience leading teams involved in patient navigation, care coordination, or patient access services
Hands-on involvement in new site launches, operational rollouts, or market expansions
Experience working in hybrid or partially remote leadership models
Familiarity with HIPAA compliance, healthcare regulations, and patient privacy standards
Excellent communication and organizational skills
Ability to travel locally at least 50% of the time
Proficiency with Microsoft Office Suite, especially Excel
A flexible, hands-on approach with the ability to pivot as needed

Responsibilities

Directly manage a team of 10+ non-exempt Patient Navigators across multiple California-area sites
Monitor team performance, provide feedback, and conduct regular evaluations
Oversee attendance, approve time sheets, and manage time-off coordination
Initiate disciplinary action and ensure team accountability as needed
Act as a strong advocate for patients and your team, ensuring consistent, compassionate care
Support Patient Navigators who guide patients through imaging and genetic testing journeys
Serve as the operational link between frontline teams and leadership
Refine and maintain site workflows to support efficient patient flow and service delivery
Partner closely with partner Site Managers to ensure seamless day-to-day operations
Identify and resolve operational issues through data-driven decision-making and KPI analysis
Train new hires and support ongoing team development in collaboration with the National Training Team
Lead onboarding efforts for new team members and ensure readiness for new site launches
Promote a culture of continuous learning and improvement
Serve as a key liaison between account management, training, and leadership teams
Contribute to company-wide projects including new imaging center rollouts and staff transitions